Customer Service/ Front Desk/ Reception by Excellence Training Centre | Coursetakers.ae
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Customer Service/ Front Desk/ Reception

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This course will increase your face to face and telephonic communication skills. You will learn to send professional emails and demonstrate positive body language. You will also learn to reduce stress at front desk and understand prioritizing tasks.

AED 1000
4.5
Average Rating
2 votes
Rating: 4.5/5 - 2 Votes

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img Duration

12
3 students took this course.

Course Details

Overview:

This workshop will teach you about the importance of customer service/reception/front desk in the context of UAE life. It will increase your face to face and telephonic communication skills. You will learn to send professional emails and demonstrate positive body language.

You will also learn to reduce stress at front desk and understand prioritizing tasks. It will teach you how to react at the front desk and also have you understand different methods and techniques to interact with the customers and answer their queries. 

Contents:

The following contents are covered:

- Administrative role
- Secretarial role
- Time keeping, punctuality, appearnence etc
- Effective time management
- Avoiding common mistakes
- Ethics priotization
- Toen of voice, body language, communication and words
- Constructively saying no
- Organizing meetings
- Developing effective procedures
- Writing skills
- Telephone etiquette 

Certificate:

In-house or KHDA stamped (additional cost apply) certificate will be received upon completion.

Features:

- Get Trained by Experienced and Qualified Teachers
- Flexible schedule and opportunity to customize program as well (Please check availability)
- Approved Langauge Cert Test Centre
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Overview

 

Excellence Training Centre is located in Jumeirah Lake Towers. The main focus is on Personality Development and Langauge training programs. Excellence Training Centre started offering programs in the year 2013. Since then, it has established itself as a trusted training provider for many language programs and personal development courses. 

 

Excellence Training Centre caters to the requirement of the entire community, be that the corporate sector or individual person. Training is provided by highly qualified instructors who aim to develop and enhance your ability of the desired language or any other skill seeking area. 

 

Approved By

 

Knowledge and Human Development Authority

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  • JLT Jumeirah Lake Towers Branch

    Excellence Training Centre , JLT Jumeirah Lake Towers, Dubai
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