Diploma In Professional Receptionist (online) by Global Edulink | Coursetakers.ae
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Diploma In Professional Receptionist (online)

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Successful candidates will be awarded Diploma in Professional Receptionist. During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.

AED 269
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img Duration

365 Days

Course Details

To improve your chances of gaining well-paid employment as a Receptionist, enrol on Global Edulink’s Diploma in Professional Receptionist. Developing your skills and gaining a formal, recognised qualification will impress existing and future employers and aid your career development.

This course is suitable for those who are seeking their first receptionist role, someone who has just begun working as a receptionist or someone who is an experienced receptionist. This online course will suit all levels of experience and will enable you to succeed as a Receptionist. As a leading qualification provider, Global Edulink can help you to enhance your natural abilities and experience in reception, switchboard and clerical duties, and demonstrate that you are willing and able to improve yourself and achieve professional development.

Unlike many distance learning course providers, Global Edulink are dedicated to ensuring that you feel supported throughout your studies. By studying with us you will have access not only to all of the course materials you require (24 hours a day, 7 days a week, 365 days a year) but also to a supportive team to help develop your confidence and keep you motivated to learn and complete your course. This course is comprised of professionally-narrated e-tutorials, interactive quizzes and tests, plus a final exam. Step-by-step videos will help you to fully understand the course content and to be able to apply your new knowledge to real-life situations upon qualification.

The course consists of 75 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units:

  • Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult customers, identifying customer needs and listening effectively)
  • Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking)
  • Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook)

During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.

Course Curriculum

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle To Create A Powerful First Impression

3: Hot Telephone Tips

4: Get The Facts- Ask The Right Questions

5: Discuss Solutions- Learning To Listen

6: Dealing With Difficult Customers

7: Practice Good Telephone Skills

8: Managing Database And Company Files

9: Booking Or Reservation Procedure

10: Deal Effectively With Security And Safety Issues

11: Meeting Arrangements

12: Successful Meetings & Minutes

13: Organising A Meeting

14: Arranging Business Travel And Accommodation

15: Email Tutorial

16: How To Use Social Media To Promote Your Company

17: How To Write A Formal Letter

18: How To Write Business Memo

19: Business Writing And Memos

20: Minute Taking

21: Taking Minutes

22: Microsoft Excel Tutorial

23: Ms Powerpoint Tips

24: Ms Word Tips & Tricks

25: Microsoft Outlook

Entry Requirements

  • This course is available to all students, of all academic backgrounds. However, a sound educational background or reception experience would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

Benefits you will gain

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support


At the end of the course, you will be required to sit an online multiple-choice test. Your grade will be assessed automatically and immediately so that you will instantly know whether you have been successful. Successful students will be awarded a Diploma in Professional Receptionist Training, which is a recognised qualification.


Successful candidates will be awarded Diploma in Professional Receptionist.

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Global Edulink – online education for a skill-hungry workforce

Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.

Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.

The courses
Learners can select from a range of vocational training and professional development courses to suit their needs and career goals. You can choose from courses in the following core areas:

  • Accounting
    • Project management
    • Accounting
    • IT
    • Customer service
    • Beauty therapy
    • Teacher training
    • Business
    • Office administration

How the courses work

Learn with Global Edulink and you’ll have the opportunity to gain insight and knowledge from tutors that are well qualified and experienced in their industry sector. Your tutor will be your mentor and support during your learning journey.

Because each course combines practical and theory, you’ll pick up essential knowledge and gain the confidence to put it into practice at the same time.

High-quality course materials are provided, which you can access at any time during the course, which will help strengthen your knowledge and help you to perform well in the workplace.

You’ll find a course structure focused around modules, which can have mock and final exams at the end, with pass grades and diplomas awarded on completion. Some courses will lead to professional qualifications assessed and awarded by external bodies such as NCFE, PEARSON, and PEOPLECERT etc.

Browse through the course guides and you will find details on any skill level or entry requirements, who the course is best suited to and what you can hope to achieve and build on while you learn. Some courses require no prior knowledge or experience, while others are for those already in a specific job or with some experience to build on. The course details also cover the method of assessment and length of course.

Why choose us as a learning provider?

  • We’re affordable

You’ll find rates that were set with the learner in mind. We look beyond the company to the needs of our learners and qualified tutors, to ensure we are providing the best quality for an accessible price.

  • Always looking to improve

Feedback on courses and course tutors is actively encouraged and we evaluate our trainers regularly.

  • Have confidence in our staff

With ID CRB and reference checks on every tutor running a course with us, you can have peace of mind when you book training with us.

  • Flexible learning

Our courses are accessible all day, every day, so you can learn around your lifestyle, whether that includes work, family time, or hobbies and interests.

  • Responding to the workplace

We are a company that reacts to change and the different needs both in industry areas and the workplace as a whole. You can be therefore be assured that you will be provided with up to date training materials.

  • Technology is key

Through our qualifications, we can help you use and improve technology in your workplace. We’re all about technical and vocational education.

  • Professional development

If you’re a teacher, counsellor or administrator, we have a range of professional development courses to help you succeed in the workplace.

Most of all our business is built on a reputation for high-quality learning and the results and achievements of learners.

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    Burj Khalifa, Downtown Dubai, Dubai, Burj Khalifa Tower, Dubai
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