This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
DurationThis is a specialized workshop that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
The behavioral aspect is related to the individual employee who is at the center of employee complaint where he/she has to respond in a defined manner while the system's aspect relates to the organizational approach where a complaint is processed accordingly.
Target Skills
Why Choose Leads Education Centre:
Leads Education Centre is a leading training center located in Sharjah, UAE. Owing to its strong vision, Leads Education Centre has been offering training workshops across UAE with an emphasis on quality and creativity.
Working on its policy of 'learner-centered approach', the success rate of Leads Education Centre has been the main reason why its the first choice of training for many.
Areas:
Language
College Admission Test
Management Training
Information technology IT
Self Development
Approved By:
Ministry of Education UAE
Why Choose Leads Education Centre:
This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
This course will teach you how to properly provide, supervise and deliver quality customer service. You will learn what is included in the customer service, why we need to deliver quality service and much more.
'Developing Internal Customer Services' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
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