Certified Professional in Accounts Payable, Receivables & Collection Management

This program is specifically designed to familiarize participants with the basic fundamental aspects of accounting, bookkeeping and payroll functions in a real working environment.

Case studies and skill practice will be provided using popular Excel spread sheets.

After attending this workshop, participants will be able to:

• avoid bad debts by adopting prudent credit procedures during pre-Credit Sales
• manage outstanding receivable in post-Credit Sales
• build confidence in handling difficult customers
• improve on the collection of overdue accounts

Who should attend?

• Finance Executives and Professionals
• Accountants
• Accounts Receivable Managers
• Accounts Receivable Supervisors
• Accounts Receivable Personnel
• Others who are working within accounts receivable process or who wish to develop a practical toolkit to complement their existing professional or technical skills

Training Methodology

Training course will utilise a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This training course is an interactive mixture of lecture, discussion, activities and practice on several management skills. It provides definitions, examples, discussion and activities designed to promote skill building with interaction and discussion among participants.

Course Outline

Introduction to Accounts Receivable

• Working Capital and Cash Management
• Understanding “the cost of credit”
• The ‘order to cash’ process
• Understanding “risk” in “credit”
• Accounts Receivable and effective customer service
• Identifying under-performing areas to increase customer satisfaction

Customers and trading terms

• Terms of trading
• Tools and techniques of financial analysis: ratios; trends; common size analysis
• The best performance measure – cash or profit?
• Financial distress and analyses
• Trend analysis
• Value added analysis of financial statement

Developing effective strategies to maximise cash collection

• Identifying effective “pre-delinquency” collection campaigns
• Defining “post-delinquency” activities
• Customer sensitive collection strategies
• Collection techniques and letter cycles
• Appropriate internal and external escalation steps
• Using work flow management to maximize collector performance

Practical collection tools and techniques

• Eliminating barriers to payment
• Recognizing excuses and delaying tactics
• Providing solutions to non-payment
• Telephone collection techniques
• Negotiation skills for successful collections
• Building relationships with customers

Managing the Receivables Ledger

• Developing effective internal relationships to maximize performance
• Setting targets and tracking performance
• Managing information that dazzles
• Defining meaningful KPI’s
• Latest Developments in Accounts Receivable

Case studies

• Future plan of action and aligning it with the current requirements