Certified Professional in Healthcare Quality (CPHQ)

Participants will be able to:

1. Understand the role of a healthcare quality professional in improving outcomes.

2. Apply quality management and performance improvement tools.

3. Interpret healthcare data for performance measurement.

4. Evaluate patient safety events and support risk reduction strategies.

5. Align quality initiatives with regulatory and accreditation requirements.

6. Successfully prepare for the CPHQ exam.

Training Modules

1. Introduction to Healthcare Quality

   • History and evolution of quality in healthcare

   • NAHQ’s Healthcare Quality Competency Framework

2. Performance and Process Improvement (PPI)

   • Lean, Six Sigma, PDCA, PDSA

   • Root Cause Analysis (RCA)

   • FMEA (Failure Mode and Effects Analysis)

3. Patient Safety

   • Human factors, near misses, sentinel events

   • Culture of safety and error prevention

   • Event reporting and follow-up

4. Healthcare Data Analytics

   • Data collection, analysis, and interpretation

   • Key performance indicators (KPIs) and benchmarking

   • Dashboard creation and storytelling with data

5. Regulatory & Accreditation Compliance

   • CMS, Joint Commission, ISO, NCQA

   • HIPAA and patient rights

   • Risk management and quality assurance

6. Population Health & Care Transitions

   • Community health needs assessments

   • Chronic disease and case management

   • Social determinants of health (SDOH)

7. Leadership & Organizational Strategy

   • Strategic planning for quality programs

   • Stakeholder engagement and cross-functional leadership

   • Ethical considerations in quality work

8. CPHQ Exam Preparation

   • Exam format and question strategies

   • Practice test and mock review

   • Exam readiness self-assessment