Front Office Management Course

The Hotel Front Office Management is a course that provides students with an understanding of the fundamental principles and practices involved in managing the front desk operations of a hotel.

This course typically covers topics related to Introduction to the hospitality and tourism,customer service, hospitality management, hotel operations, Coordination with other department, Reservation process, Check in and check out process, Guest cycle and guest accounting, use of PMS and night auditing functions.  

Below is a list of topics that would be covered in a Hotel Front Office Management course:

• Introduction to Hotel Front Office Management

• Understanding Hotel Operations

• Customer Service in the Hospitality Industry

• Communication Skills for Hotel Front Desk Staff

• Reservation Management and Room Assignments

• Check-in and Check-out Procedures

• Managing Guest Accounts and Payment Processing

• Sales and Marketing for Hotel Front Office

• Hotel Security and Safety Procedures

• Managing Housekeeping and Maintenance Operations

• Managing Front Office Staff

• Guest Satisfaction and Complaint Handling

• Performance Metrics and Reporting

Our Front Office Management course aims to provide students with the skills and knowledge needed to effectively manage the front office operations of a hotel, including managing guest interactions, ensuring a high level of customer service, and maximizing revenue.