Housekeeping Course

This Housekeeping Course has been designed and developed by Housekeeping industry specialists who have been in the business for years. You’ll get easy to understand lessons, and you will gain valuable insights into the world of Housekeeping.

Join us today, be skilled, learn with positive energy and enthusiasm, create an excellent career in Housekeeping using your full potential!

Content:

1. Housekeeping Operation

• Introduction

• Meaning and definition, Importance of Housekeeping

• Responsibility of Housekeeping department

• Personal Hygiene, Sanitation & Safety

• Organization framework of the Department (Large/Medium/Small Hotel)

• Job Description and Job Specification of Staff in the department

• Attributes and Qualities of the Housekeeping staff- skills of a good Housekeeper

• Interdepartmental Co-ordination with more emphasis on front office and the maintenance department

• House keeping control desk, Importance, Role, Co-ordination, check list, key control

• Handling Lost and Found

• Handling of Guest queries, problem, request

• General operations of control desk

• Role of control desk during Emergency

2. Hotel Guest Room

• Layout of guest room (Types)

• Types of guest rooms

• Furniture/Fixtures/Fittings/Soft Furnishings/ Accessories/ Guest Supplies/Amenities in a guest room (to be dealt in brief only)

3. Cleaning Science

• Characteristics of a good cleaning agent

• Types of cleaning agent

• Cleaning products (Domestic and Industrial)

• Room Cleaning and Public Area Cleaning Procedures.

4. Cleaning Equipment

• Types of Equipment

• Operating Principles of Equipment

• Storage, Upkeep, Maintenance of equipment

5. Care and cleaning of different surfaces

• Metal, Glass, Leather, Rexene, Ceramic, Wood, Wall and floor covering

• Bed making procedures and preparing amenity checklist.