Salon and Spa Management

This Cidesco Diploma in Beauty & Spa Management program covers all the essentials of a standard salon and Spa Management course. 

Includes:

Introduction:

• International And National Spa Trends And Technology
• Beauty And Spa Terminology
• Origin Of Beauty Salon And Spa (history)
• Hydrotherapy
• The Four Cornerstones
• Latest Technologies
• Beauty, Spa And Wellness Industry
• Latest Research
• Beauty Salon And Spa Trends

Operational Management:

• Time Management
• Analysing And Optimising Daily Bookings
• Treatment Menu And Recipes
• Beauty Salon And Spa Environmental Awareness
• Water Management
• Beauty Salon And Spa Daily Routine
• Hygiene
• The Importance Of Front Office/reception
• Mystery Guest Reports
• Types Of Client Feedback
• Occupational Health And Safety
• Cidesco Beauty & Spa Management

Human Resources:

• Terminology And Job Descriptions
• Laws, Rules And Regulations
• Recruitment – Screening And Selection
• Methods Of Interviewing
• Employment Process And Induction
• Exit Interviews
• Performance Appraisals

Finance:

• Daily Financial Responsibilities
• Petty Cash
• Target Management And Incentive

Business Plan:

• Planning And Starting The Business Plan
• The Key To Business Success
• The Business Plan
• Leadership
• Dealing With Staff
• Team And Leadership Values
• Team Building
• Delegation
• Priority Management
• Setting Goals
• Listening Skills
• Dealing With Complaints
• Conducting Meetings
• Understanding Expectations
• Duty Roster Management

Continued Professional Development:

• Internal And External Training
• Training Plan

Stock Control:

• Value Of Strict Control Measures
• Stock Counting
• Stock Take Timing
• Managing Your Stock Room
• Stock Control In The Treatment Room
• Retail Stock
• Professional Stock
• Controlling Theft And Cross-checking

Marketing And Customer Relations:

• Establishing Customer Relationships/service
• Advertising Mediums/social Media
• Market Research And Analysis
• Business Success Versus Failure
• Market Trends
• Branding
• Retail And Sales Techniques