IATA Airport Passenger Ground Services (PGS) (With 3 Internships + Free Aircraft Visit)

by WingsWay Training Institute LLC

Train from one of the "Top 10 Aviation Training Institute” and get Certified for your IATA Passenger Ground Services. This training will help you in developing and enhancing your skills in Reservations & Departure Control system, Airport &

AED 2500

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img Duration

60 Study Hours (2 Months)

Course Details

Airline customer service agents are the face of an airline as they are the first point of contact for a passenger. They work for both airline and ground handling companies.

This position demands exceptional customer service and technological skills as they handle airport departure control and computer reservation systems (DCS and CRS). 

The IATA Passenger Ground Services course helps learners to understand the role of Passenger Ground Services Agents in an airport from checking in passengers, boarding procedures, baggage handling and several other ground handling formalities on a routine basis up until the departure of the aircraft.

The Passenger Ground Services Course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), and the IATA Passenger Service Conference Resolutions Manual (PSCRM).

Objectives:

  • Understand how airlines and airports operate in relation to the provision of passenger services

  • Interpret the respective regulatory requirements related to passenger and baggage transport

  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.

  • Understand how computer reservations and departure control systems operate

  • Learn about the latest technological innovations in passenger services

Modules:

  • Introduction to Airport and Airline Ground Operations

  • Computer Reservations and Departure Control System Functions

  • Check-In Procedures for Passengers and their Baggage (Airport and Off-site)

  • Conditions of Carriage, Boarding Procedures and Close-Out Messaging

  • Dangerous Goods Regulations

  • Managing Passenger Interactions

  • Aviation Security Requirements for Passenger and Baggage

  • Enhanced Passenger Facilitation

  • Future of the Industry

Why Select WingsWay:

  • International Certificates & Diplomas: Canada | UK | USA

  • Approved: By Relevant Government Authorities & KHDA (Dubai Knowledge & Human Dev. Auth.)

  • Onsite, Hybrid and E-Classroom Option: Online Virtual Instructor Led Training (VILT)

  • Trainers: Experienced | Qualified | Certified | Industry Specific work experience

  • Exam Preparation: Excellent passing record

  • Scholarships | Discounts | Special offers | EMI options

  • Exclusive Invitations: Events & Seminars

  • Convenient Locations

  • Added Free Sessions: Group Discussions | Leadership Focus

  • Internship at multiple airports in UAE

Special Message

Classroom and Virtual Instructor Led e-Classroom

WingsWay Training Institute LLC, was recently awarded the ‘Best Training Institute’ in the Middle East Region and is a leading innovative skills provider for improving the way knowledge is imparted. Our training techniques and expert trainers extract hidden potential and transform students for global excellence through classroom training, practical exposure and instilling leadership qualities.
 

Authorized Training Center to provide training for:

  • IATA (Canada): International Air Transport Association
  • APS (USA):  American Purchasing Society
  • CILT (UK): Chartered Institute of Logistics & Transport
  • CIPS (UK): Chartered Institute of Procurement & Supply
  • IFPSM (Finland): International Federation of Procurement and Supply Management
  • CFM (India): Centre for Financial Management
  • Al Mamzar Branch

    701, A B Plaza 8 (Office Block), Al Mamzar, Dubai
  • Mussafah Branch

    We Cater Our Training in This Area, Mussafah, Abu Dhabi
  • Al Majaz Branch

    We Cater Our Training in This Area, Al Majaz, Sharjah
  • Ajman LULU Branch

    We Cater Our Training in This Area, Ajman LULU, Ajman
  • Creative City Branch

    We Cater Our Training in This Area, Creative City, Fujairah
  • Al Humrah Branch

    We Cater Our Training in This Area, Al Humrah, Umm Al Quwain
  • Al Ghubb Branch

    We Cater Our Training in This Area, Al Ghubb, Ras Al Khaimah
  • Teacher's Name
  • WingsWay Faculty
  • Teacher's Experience
  • N/A
  • Gender
  • Female
  • Teacher's Nationality
  • Indian / Multinational

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