IATA Airport Passenger Ground Services (PGS) (With 3 Internships + Free Aircraft Visit)

Airline customer service agents are the face of an airline as they are the first point of contact for a passenger. They work for both airline and ground handling companies.

This position demands exceptional customer service and technological skills as they handle airport departure control and computer reservation systems (DCS and CRS). 

The IATA Passenger Ground Services course helps learners to understand the role of Passenger Ground Services Agents in an airport from checking in passengers, boarding procedures, baggage handling and several other ground handling formalities on a routine basis up until the departure of the aircraft.

The Passenger Ground Services Course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), and the IATA Passenger Service Conference Resolutions Manual (PSCRM).

Objectives:

• Understand how airlines and airports operate in relation to the provision of passenger services

• Interpret the respective regulatory requirements related to passenger and baggage transport

• Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.

• Understand how computer reservations and departure control systems operate

• Learn about the latest technological innovations in passenger services

Modules:

• Introduction to Airport and Airline Ground Operations

• Computer Reservations and Departure Control System Functions

• Check-In Procedures for Passengers and their Baggage (Airport and Off-site)

• Conditions of Carriage, Boarding Procedures and Close-Out Messaging

• Dangerous Goods Regulations

• Managing Passenger Interactions

• Aviation Security Requirements for Passenger and Baggage

• Enhanced Passenger Facilitation

• Future of the Industry

Why Select WingsWay:

• International Certificates & Diplomas: Canada | UK | USA

• Approved: By Relevant Government Authorities & KHDA (Dubai Knowledge & Human Dev. Auth.)

• Onsite, Hybrid and E-Classroom Option: Online Virtual Instructor Led Training (VILT)

• Trainers: Experienced | Qualified | Certified | Industry Specific work experience

• Exam Preparation: Excellent passing record

• Scholarships | Discounts | Special offers | EMI options

• Exclusive Invitations: Events & Seminars

• Convenient Locations

• Added Free Sessions: Group Discussions | Leadership Focus

• Internship at multiple airports in UAE