Certified Performance, Development & Evaluation Management Professional

Introduction

Most companies recognize that their greatest asset and competitive advantage is in their human resources. Ironically, little time and attention are given to provide the appropriate feedback, guidance and development to maximize this most important resource of the company.

The Performance Management & Development program is designed to equip managers with a firm grasp of planning, managing, developing and evaluating performance for excellent staff performance delivery.

After attending this workshop, participants will be able to:

• Appreciate the Performance Management Framework
• Align corporate KPIs and communicate performance expectations
• Provide constructive feedback, coaching and performance counseling
• Engage, appraise & develop staff effectively

Who should attend?

• Have a degree from a recognised university; and
• Have minimum 2 years of working experience in HR/OB related roles; and
• Currently a HR/OB practitioner in a private or public sector organisation
• Managers
• HR Staff

Training Methodology

Assignments – assess student’s understanding of key concepts covered in lectures, their ability to solve the application questions.

Tests / Quizzes – measure students’ understanding of key concepts and application of concepts learnt for each topic.

Class Participation – measure students’ attitudes and discipline towards learning in terms of completion of assignments and active participation in discussions.

Course Outline

• The best team
• Dynamics of a team
• Transitioning to manager
• Notes on delegation
• Action-centred leadership
• Understanding motivation
• Notes on motivation
• Your motivation
• Types of teams
• Your team type
• Stages of team development
• Role of manager
• Personal reflection
• Your actions
• Performance management: concepts, models, principles and practice
• The competencies framework
• Goals and performance standards
• Appraisal techniques
• Absolute vs. relative appraisal
• 360 degree feedback system
• Appraisal bias and error
• Effective appraisal interviewing
• Identifying barriers to high performance
• Managing performance
• Employee engagement
• High performance teams
• The performance management process
• Setting effective SMART goals, balanced scorecard, MBO
• Managing performance through monitoring, feedback, coaching & counselling
• Developing competency and career planning
• The Individual Development Plan
• Evaluating & rewarding performance