CMM (Change Management Master)

Key Takeaways

• Fully understand the meaning and value of soft skills and how these skills are used to build relationships and achieve results.
• Be better able to influence without need to use authority, put forward arguments and engage in relationship-focused principled negotiation.
• Advance as leaders and know how and why to use mentoring and coaching approaches and associated competences such as the levels of listening.
• Understand conflict, take the conflict mode test and developed their competences in acting as a mediator to resolve conflicts.
• Have developed their spoken and written communication and the ability to use communication for positive relationships and results.

It identifies why change fails and how to ready the organization and its people for change. It introduces a number of frameworks for change and five key approaches that will enable you to manage change more effectively and equip you with a variety of tools and techniques.

The CMM™ course looks at how to organize and implement change; how to identify and mobilize stakeholders and to support people through the roller coaster of change. It introduces coaching, influencing & facilitation skills and how to manage resistance to change. It highlights the importance of leadership, the leadership roles and styles required and the essential qualities needed to be a change agent.

The course concludes with how you can evaluate the change and the change process itself and ensure an integration of the changes into the fabric of the organization.