Conflict Management

by Eminent Institute

This course is designed for individuals to deal with conflicts more assertively.

AED 1750

Contact the Institutes

Fill this form
Eminent Institute Logo

img Duration

1 Day

Course Details

Conflict is the difference between what you have got and what you want. Whenever you think this difference comes about because of someone’s actions or behaviour, you have a conflict. Having to endure conflict without sufficient tools and resources can lead employees to experience discomfort, and this distress can get out of control.

Learning Outcome

  • Identify constructive and destructive behavioral responses to conflict.
  • Understand the difference between active and passive responses to conflict.
  • Gain insight about one’s own response to conflict.
  • Apply new strategies for resolving conflict.


Content:

Understanding Human Behaviour

  • Where does behaviour come from?
  • Our two minds
  • The emotional hijack
  • Emotional stimulus and response
  • The attitude and behaviour cycle

Conflict Styles

  • Thomas Kilmann Conflict Mode Instrument
  • Recognise different styles of conflict
  • The advantages of each conflict style
  • Recognise your own preferred way of dealing with conflict
  • Identify the impact of different conflict styles

Strategies for Handling Conflict in the Workplace

  • Identify where you focus your attention and energy
  • Role of managing conflict in the workplace
  • Current conflict resolution strategies

Assertiveness Skills

  • The three different types of behaviour
  • Non verbal elements of influencing and assertiveness
  • Apply the assertiveness model to a conflict scenario
  • Stating desired outcomes

Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity. Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years in the process by offering an extensive range of courses, at affordable prices.

Our courses are delivered by subject matter experts with both training as well as industry experience. They are not only professional, but also considerate and sensitive towards varying individual needs and provide the necessary support to every participant during the learning process.

 

  • Business Bay Branch

    WestBurry Office Tower, Office: 2303, Business Bay, Dubai

2 Reviews

  • 0

    (Institute Review)

    55 years ago

    0
  • (Institute Review)

    55 years ago

Submit Your Course Review (For Enrolled Students Only)

This form is for submitting course reviews only. If you have questions about the course, please use the Ask Us? form.

Check out more Conflict Management courses in UAE

Emirates Institute for Health & Safety Logo

Conflict Management Level 2

The Level 2 Award in Conflict Management has been developed to meet the requirements of individuals who require training in conflict management.

by Emirates Institute for Health & Safety
  • Price
  • Start Date
  • Duration
Expression Training Institute Logo

CBP Conflict Management

'CBP Conflict Management' training is offered by Expression Training Institute with a focus on all the essentials of this field. Please contact us to get the complete outline and exact schedule of the training.

by Expression Training Institute
Al Dar University College Logo

Conflict Management

Learn how to resolve a conflict at your workplace with the help of this detailed workshop. It highlights all the essential techniques and best practices related to conflict management.

by Al Dar University College
Clique HRM Logo

Conflict Resolution

This is a Conflict Resolution course aimed at teaching the participants all you need to know and learn about Conflict Resolution. It is a detailed training which takes into account all aspects of Conflict Resolution and it is led by an exper

by Clique HRM
GRCA Academy Logo

Conflict Management

This training will teach you about minimizing unhealthy conflicts and understand the techniques used for successful resolutions of conflicts. It will help you in learning about the best methods employed for conflict resolution and also learn

by GRCA Academy
  • Price
  • Start Date
  • Duration

© 2025 www.coursetakers.ae All Rights Reserved. Terms and Conditions of use | Privacy Policy