Emotional Intelligence

Overview of the course:

Emotional Intelligence training gives you the ability to deal effectively with our emotions in the work place which is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

Through skill building exercises, and group discussion, this one-day course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.

Learning Outcome:

• An understanding of the importance of using Emotional Intelligence

• The ability to create an environment for productive work relationships

• A model to guide your responses to difficult and challenging sit uations

• An approach for more intentional actions

• The ability to self-motivate while tempering negative responses

• Team communication skills for running effective meetings, decisionmaking, and creative problem-solving

• One-on-one communication skills for constructive feedback & conflict management

• The opportunity to practice applying tools and skills through individual and group exercises

• The confidence to deal with resistance and negativity

• The ability to demonstrate leadership qualities that promote trust,motivation, and commitment to results

• Skills in “outcome thinking”