Human Resources KPIs: Benchmarking HR Performance by Golden Masters for Training & Consultancy |
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Human Resources KPIs: Benchmarking HR Performance

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It includes explaining the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.

AED 17000
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img Duration

5 days

Course Details

Course Objective:

 Participants attending the program will:
·         Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.

·         List the KPIs that should be used in measuring Human Resources as a function.

·         List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.

·         Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.

·         Design and calculate the employee satisfaction index and use it to measure employee morale.

·         Explain employee turnover, its types and the various formulae used to calculate it.

Course Certificate:

 Masters Consultant certificate will be issued to all attendees completing minimum of 75% of the total tuition hours of the course.
 Course Outline:
 Key Performance Indicators (KPIs)
·         The Importance of Measuring

·         Measures, Metrics and KPIs: The Main Differences

·         Characteristics of SMART KPIs

·         Types of KPIs

·         Common Mistakes when Using KPIs

Organizational KPIs

·         Organizational Appeal and Reputation

·         Salary Competitiveness

·         Human Value Added

·         Career Growth

·         Absenteeism Rates and Absenteeism Cost

·         Employee Morale

Financial KPIs

·         Return on Human Capital

·         Labor Cost

·         Cost per Hire

·         Cost per Trainee

·         Opportunity Cost

·         Supervisory Ratios

·         Cost to Supervise

·         Compensation and Benefits
Process KPIs

·         Measuring Efficiency of Recruitment and Selection

·         Measuring Effectiveness of Hiring

·         Using Hurdles Per Hire (HPH)

·         Using Aggregate Yield Ratios and Selection Rates

·         Measuring Effectiveness of Appraisal Systems
Employee Turnover

·         Voluntary versus Involuntary Turnover

·         Turnover versus Attrition (Gross and Net Turnover)

·         Identifying Turnover Metrics

·         Identifying Turnover Costs

·         Analyzing and Interpreting Turnover Data

·         Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

Wrap Up: Designing an HR Scorecard

·         The Balanced Scorecard as a Strategic Tool

·         Putting it All Together

·         Reporting HR to Top Management
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Masters Training Company was established in response to the growing need for quality training to support the business community within your Company, Department or Organization by providing a high standard of Training Programs, Courses, Seminars, Workshops and Consultancy Services to employees in a very competitive business environment. 

Following the latest trends and ideas in Technology and Management techniques, and with its in-depth knowledge of the business environment, Masters Training Company is able to meet the special requirements of both local and international business throughout the Middle East. Masters Training & Consulting is an independent multinational firm with more than 25 years of experience in helping regional organizations develop their human capital in all fields of management. 
Since 1990, we have been entrusted by our clients to provide the most reliable training and consulting products and services in the region. Our innovative and diversified range of training programs and consulting services are designed and delivered by an ever-growing team of full time multilingual consultants experienced in providing solutions relevant to this part of the world and applicable to today’s business challenges.
We pride ourselves on our track record in this regard and on our long-standing relationships with our clients, many of whom have been with us since we started business. 
Our public training programs have attracted more than 300,000 participants from almost 3,000 organizations many of whom also entrust us with their needs for bespoke in-company programs. Our client base is steadily growing and so is our commitment to remain the regional leaders in the fields of training and consulting.

Masters is also an approved vendor from KHDA & ILM

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  • Sheikh Zayed Road Branch

    Kherbash Tower, Office # 1803 & 1804, Sheikh Zayed Road, Dubai
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