IATA Airline Cabin Crew Training

by Aviation Training Center

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort

AED 4500

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img Duration

45-60 Hours

Course Details

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile.

 

Course Format

  • Th course, which will take you approximately 45-60 hours to complete, depending on your previous knowledge and experience.

  • The course materials are provided in e-book or printed format. Please choose the format when you register.

  • You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.

  • The recommended level for this course is Entry-level.

  • Performance will be based on an examination. 

 

What you will learn

Upon completing this course you will have the skills to:

  • Define the cabin crew profession, its origins and current practices

  • Identify aircraft types and relevant cabin crew functions

  • Manage passenger interactions in a variety of circumstances

  • Recall emergency ad safety procedures

 

Course Content

The key topics that are covered during this course include:

  • Introduction to the airline industry and aircraft

  • Crew member coordination and communication

  • Customer service and managing passenger interactions

  • Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)

  • General philosophy of for the carriage of dangerous goods and the risks associated with their transport on board an aircraft

  • Awareness on security-related issues

  • Security and dangerous

 

Who should attend

This course is recommended for:

  • Aspiring cabin crew members

 

Certificate Awarded

  • An IATA Certificate is awarded to participants successfully passing the final exam.

  • Free Dangerous Goods Regulations (DGR) Awareness Certification.

 

Minumum Qualification

  • Undergraduates, Graduates, and Working Professionals are all welcome.

  • Grade 10, O-Level, or comparable education is required. 

 

Opportunities for Employment

  • Airline Passenger Service

  • Ground Handling Personnel Agents' passenger service personnel 

  • Airport operators' passenger service personnel

  • Anyone interested in pursuing a career as a Station Manager

With almost eighteen years of experience in the aviation industry, we have become one of the leading Training Center in Dubai, United Arab Emirates, providing IATA and GCAA certification. Aviation Training Center is approved by the General Civil Aviation Authority (GCAA) and the International Air Transport Association (IATA) to undertake courses of Cargo Courses in Dubai, Aviation Courses (More than 150 courses and counting) IATA courses in UAE and Soft Skills Trainings in the middle east, and in Africa. We recently received a recognition by IATA as the 2020 Regional Top Performing ATS (Accredited Training School) in recognition of outstanding performance in delivering IATA training programs in Africa & Middle East. 

 

 

Aviation Regulation Courses

  • Airworthiness Directive

  • EASA Part 21 / GCAA CAR 21

  • GCAA CAR 145

  • CAR M

  • Electro Static Discharge Sensitive (ESDS)

  • ETOPS

  • EWIS (Initial / Recurrent) Electric Wire Connect System

  • General Security Awareness

  • Human Factors - Recurrent / Inital

  • Maintenance Error Management System (MEMS)

  • Part-66 Module 10 Aviation Legislation

  • Procurement in Aviation & Store Management 

  • Production Planning

  • Quality Auditing Technique

  • Reduced Vertical Separation Minima (RVSM)

  • Risk Assessment

  • Root Cause Analysis

  • Safety Management System (Refresher)

  • Introduction to Civil Aviation

 

IATA Courses

  •  Air Cargo Advanced Marketing

  •  Air Transport Fundamentals

  •  Aircraft Marshalling and Ramp Hand Signals (e-learning)

  •  Airline Cabin Crew Training 

  •  Airline Customer Service

  •  Airport Emergency Response Awareness (e-learning)

  •  Airport Operations Fundamentals

  •  Airport Ramp Services 

  •  Aviation Security Awareness 

  •  Basic Airside Safety (e-learning)

  •  Cargo Introductory course 

  •  Cargo Security Awareness 

  •  Cargo Supply Chain and Transport Modes 

  •  Dangerous Goods Regulations (DGR) for General Cargo Accepting and Processing Personnel (e-learning)

  •  Foundation in Travel and Tourism with Amadeus 

  •  Foundation in Travel and Tourism with Galileo 

  •  Foundation in Travel and Tourism with Sabre 

  •  Geography in Travel Planning (e-learning)

  •  Ground Operations Management with AHM 

  •  Infectious Substances Shipping Guidelines course 

  •  Introduction to the Airline Industry in a Changing World 

  •  Live Animals for Cargo Personnel (e-learning)

  •  Passenger Ground Services 

  •  Quality Management Systems (QMS) Fundamentals (e-learning)

  •  Safety Management Systems Fundamentals (e-learning)

  •  Transport of Pharma Products and Vaccines by Air (e-learning)

 

 

Cargo Courses

  • Air/Ramp Safety Management

  • Basic Air Cargo Handling

  • Basic Load Control

  • Emergency Response Plan (ERP)

  • Health & Safety Awareness

  • International Maritime Dangerous Goods Training (IMDG)

  • Letter of Credit (LC) & Bill of Lading (BL)

  • Live Animal Regulations

  • Perishable Cargo

  • Professional Skills for DGR Instructors - Category 1,2,3,6 

  • Transport of Dangerous Goods by Road (ADR)

  • Transportation of Lithium Batteries by Air

  • Air Transportation of Radioactive material

  • Air Transport of Infectious Substances

  • Fundaments of Air Cargo

  • Special Cargo Handling

  • Cargo Sales Course

 

Dangerous Goods Regulation - IATA CBTA Functions

  • Dangerous Goods Regulations IATA Guidelines Table 7.1

  • Dangerous Goods Regulations IATA Guidelines Table 7.2

  • Dangerous Goods Regulations IATA Guidelines Table 7.3

  • Dangerous Goods Regulations IATA Guidelines Table 7.4

  • Dangerous Goods Regulations IATA Guidelines Table 7.5

  • Dangerous Goods Regulations IATA Guidelines Table 7.6

  • Dangerous Goods Regulations IATA Guidelines Table 7.7

  • Dangerous Goods Regulations IATA Guidelines Table 7.8

  • Dangerous Goods Regulations IATA Guidelines Table 7.9

  • Dangerous Goods Regulations IATA Guidelines Table 7.10

 

Dangerous Goods Regulation - GCAA CAR PART IV

  • Dangerous Goods Regulations as per GCAA Function table 4.1.A

  • Dangerous Goods Regulations as per training guidance 7.1 and GCAA Function table 4.1.B

  • Dangerous Goods Regulations as per training guidance 7.2 and GCAA Function table 4.1.C

  • Dangerous Goods Regulations as per training guidance 7.3 and GCAA Function table 4.1.D

  • Dangerous Goods Regulations as per training guidance 7.4 and GCAA Function table 4.1.E

  • Dangerous Goods Regulations as per training guidance 7.5 and GCAA Function table 4.1.F

  • Dangerous Goods Regulations as per training guidance 7.6 and GCAA Function table 4.1.G

  • Dangerous Goods Regulations as per training guidance 7.7 and GCAA Function table 4.1.H

  • Dangerous Goods Regulations as per training guidance 7.1 and GCAA Function table 4.1.I

  • Dangerous Goods Regulations as per training guidance 7.2 and GCAA Function table 4.1.J

  • Dangerous Goods Regulations as per training guidance 7.3 and GCAA Function table 4.1.K

 

Soft Skills

  • Assertiveness Skills

  • Body Language

  • Customer Service Training

  • Fact Finding & Information Gathering 

  • Fundamental Selling Technique

  • Handling Difficult Guest having Complicated Issues

  • Office Administrative Assistant Workshop

  • Planning and Prioritizing 

  • Sales & Marketing 

  • Sales Excellence Workshop

  • Supply Chain Management

  • Train the Trainer 

  • Communication for Success

  • Facilitation skills

  • Interview Skills for Employment

  • Effective Secretarial Skills

 

 

Approved By: 

  • ​Knowledge and Human Development Authority KHDA

  • International Air Transport Association (IATA)

  • Garhoud Branch

    Aviation Training Center, 701, Ithraa Plaza, Near Aviation Club/Jumeirah Creekside Hotel, Garhoud, Dubai

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