IATA Passenger Ground Services

by Aviation Training Center

Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

AED 4500

Contact the Institutes

Fill this form
Aviation Training Center Logo

img Duration

45 Hours

Course Details

Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to aid and related passenger services at the check-in, gate and concourse of your airport.

The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

 

Course Format

  • This course which will take you approximately 45 hours to complete, depending on your previous knowledge and experience.
  • The course materials are provided in e-book or printed format. Please choose the format when you register.
  • You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
  • The recommended level for this course is Entry-level.
  • Performance will be based on an examination.

 

What you will learn

Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

 

Course Content

The key topics that are covered during this course include:

  •  Introduction to airport and airline operations
  •  Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  •  Passenger and Baggage check-in procedures (airport and off-site)
  •  Conditions of passenger and baggage carriage, boarding procedures, and flight   close-out messaging
  •  Dangerous Goods regulations awareness for passenger service agents
  •  Managing passenger interactions
  •  Aviation security procedures for passenger and baggage transport
  •  Enhanced passenger facilitation, latest innovations and career opportunities

 

Who Should Attend?

This course is recommended for:

  •  Airline passenger service staff
  •  Ground Handling Agents’ passenger services staff
  •  Airport operators’ staff providing passenger services
  •  Civil Aviation Authorities’ staff providing passenger services
  •  Anyone wishing to start a career as a Passenger Service Agent

 

Certificate Awarded

  • An IATA Certificate is awarded to participants successfully passing the final exam.
  • Free Dangerous Goods Regulations (DGR) Awareness Certification.

 

Minimum Qualification

  • Undergraduates, Graduates, and Working Professionals are all welcome.
  • Grade 10, O-Level, or comparable education is required. 

 

Job and Career Opportunities

  • Passenger Service on Airplanes
  • Passenger service provided by Ground Handling Agents
  • As a passenger services employee for an airport operator
  • Anyone interested in pursuing a career as a Passenger Service Agent

 

This course is a step toward earning an IATA Diploma in:

  • Airport Operation Foundation Diploma
  • Passenger Experience Excellence Diploma.

With almost eighteen years of experience in the aviation industry, we have become one of the leading Training Center in Dubai, United Arab Emirates, providing IATA and GCAA certification. Aviation Training Center is approved by the General Civil Aviation Authority (GCAA) and the International Air Transport Association (IATA) to undertake courses of Cargo Courses in Dubai, Aviation Courses (More than 150 courses and counting) IATA courses in UAE and Soft Skills Trainings in the middle east, and in Africa. We recently received a recognition by IATA as the 2020 Regional Top Performing ATS (Accredited Training School) in recognition of outstanding performance in delivering IATA training programs in Africa & Middle East. 

 

 

Aviation Regulation Courses

  • Airworthiness Directive

  • EASA Part 21 / GCAA CAR 21

  • GCAA CAR 145

  • CAR M

  • Electro Static Discharge Sensitive (ESDS)

  • ETOPS

  • EWIS (Initial / Recurrent) Electric Wire Connect System

  • General Security Awareness

  • Human Factors - Recurrent / Inital

  • Maintenance Error Management System (MEMS)

  • Part-66 Module 10 Aviation Legislation

  • Procurement in Aviation & Store Management 

  • Production Planning

  • Quality Auditing Technique

  • Reduced Vertical Separation Minima (RVSM)

  • Risk Assessment

  • Root Cause Analysis

  • Safety Management System (Refresher)

  • Introduction to Civil Aviation

 

IATA Courses

  •  Air Cargo Advanced Marketing

  •  Air Transport Fundamentals

  •  Aircraft Marshalling and Ramp Hand Signals (e-learning)

  •  Airline Cabin Crew Training 

  •  Airline Customer Service

  •  Airport Emergency Response Awareness (e-learning)

  •  Airport Operations Fundamentals

  •  Airport Ramp Services 

  •  Aviation Security Awareness 

  •  Basic Airside Safety (e-learning)

  •  Cargo Introductory course 

  •  Cargo Security Awareness 

  •  Cargo Supply Chain and Transport Modes 

  •  Dangerous Goods Regulations (DGR) for General Cargo Accepting and Processing Personnel (e-learning)

  •  Foundation in Travel and Tourism with Amadeus 

  •  Foundation in Travel and Tourism with Galileo 

  •  Foundation in Travel and Tourism with Sabre 

  •  Geography in Travel Planning (e-learning)

  •  Ground Operations Management with AHM 

  •  Infectious Substances Shipping Guidelines course 

  •  Introduction to the Airline Industry in a Changing World 

  •  Live Animals for Cargo Personnel (e-learning)

  •  Passenger Ground Services 

  •  Quality Management Systems (QMS) Fundamentals (e-learning)

  •  Safety Management Systems Fundamentals (e-learning)

  •  Transport of Pharma Products and Vaccines by Air (e-learning)

 

 

Cargo Courses

  • Air/Ramp Safety Management

  • Basic Air Cargo Handling

  • Basic Load Control

  • Emergency Response Plan (ERP)

  • Health & Safety Awareness

  • International Maritime Dangerous Goods Training (IMDG)

  • Letter of Credit (LC) & Bill of Lading (BL)

  • Live Animal Regulations

  • Perishable Cargo

  • Professional Skills for DGR Instructors - Category 1,2,3,6 

  • Transport of Dangerous Goods by Road (ADR)

  • Transportation of Lithium Batteries by Air

  • Air Transportation of Radioactive material

  • Air Transport of Infectious Substances

  • Fundaments of Air Cargo

  • Special Cargo Handling

  • Cargo Sales Course

 

Dangerous Goods Regulation - IATA CBTA Functions

  • Dangerous Goods Regulations IATA Guidelines Table 7.1

  • Dangerous Goods Regulations IATA Guidelines Table 7.2

  • Dangerous Goods Regulations IATA Guidelines Table 7.3

  • Dangerous Goods Regulations IATA Guidelines Table 7.4

  • Dangerous Goods Regulations IATA Guidelines Table 7.5

  • Dangerous Goods Regulations IATA Guidelines Table 7.6

  • Dangerous Goods Regulations IATA Guidelines Table 7.7

  • Dangerous Goods Regulations IATA Guidelines Table 7.8

  • Dangerous Goods Regulations IATA Guidelines Table 7.9

  • Dangerous Goods Regulations IATA Guidelines Table 7.10

 

Dangerous Goods Regulation - GCAA CAR PART IV

  • Dangerous Goods Regulations as per GCAA Function table 4.1.A

  • Dangerous Goods Regulations as per training guidance 7.1 and GCAA Function table 4.1.B

  • Dangerous Goods Regulations as per training guidance 7.2 and GCAA Function table 4.1.C

  • Dangerous Goods Regulations as per training guidance 7.3 and GCAA Function table 4.1.D

  • Dangerous Goods Regulations as per training guidance 7.4 and GCAA Function table 4.1.E

  • Dangerous Goods Regulations as per training guidance 7.5 and GCAA Function table 4.1.F

  • Dangerous Goods Regulations as per training guidance 7.6 and GCAA Function table 4.1.G

  • Dangerous Goods Regulations as per training guidance 7.7 and GCAA Function table 4.1.H

  • Dangerous Goods Regulations as per training guidance 7.1 and GCAA Function table 4.1.I

  • Dangerous Goods Regulations as per training guidance 7.2 and GCAA Function table 4.1.J

  • Dangerous Goods Regulations as per training guidance 7.3 and GCAA Function table 4.1.K

 

Soft Skills

  • Assertiveness Skills

  • Body Language

  • Customer Service Training

  • Fact Finding & Information Gathering 

  • Fundamental Selling Technique

  • Handling Difficult Guest having Complicated Issues

  • Office Administrative Assistant Workshop

  • Planning and Prioritizing 

  • Sales & Marketing 

  • Sales Excellence Workshop

  • Supply Chain Management

  • Train the Trainer 

  • Communication for Success

  • Facilitation skills

  • Interview Skills for Employment

  • Effective Secretarial Skills

 

 

Approved By: 

  • ​Knowledge and Human Development Authority KHDA

  • International Air Transport Association (IATA)

  • Garhoud Branch

    Aviation Training Center, 701, Ithraa Plaza, Near Aviation Club/Jumeirah Creekside Hotel, Garhoud, Dubai

Check out more Passenger Ground Services courses in UAE

COTHM Dubai Logo

Travel and Tourism

This is a short blended (on-campus, online, distance learning) program of Travel and Tourism in COTHM Dubai which is approved by KHDA.

by COTHM Dubai
  • Price
  • Start Date
  • Duration
YourOwn Institute of Training and Professional Development Logo

IATA Passenger Ground Services Course (PGS)

This training will give you the skills and knowledge to provide assistance and related passenger services at the check-in, gate, and concourse of your airport thus enabling you to work at the most important and visible positions in the airli

by YourOwn Institute of Training and Professional Development
  • Price
  • Start Date
  • Duration
YourOwn Institute of Training and Professional Development Logo

IATA Foundation in Travel and Tourism Diploma

Obtain the skills and knowledge to work in the exciting industry of travel and tourism. This training covers all the essential areas related to the travel and tourism industry such as advice on flight, tour products and knowledge of accommod

by YourOwn Institute of Training and Professional Development
  • Price
  • Start Date
  • Duration
YourOwn Institute of Training and Professional Development Logo

IATA-Airport Operation Fundamentals

This training will give the delegates a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport. 

by YourOwn Institute of Training and Professional Development
  • Price
  • Start Date
  • Duration
YourOwn Institute of Training and Professional Development Logo

IATA Airline Cabin Crew Training

Prepare for the IATA Airline Cabin Crew exam and obtain your qualification to get a head start in the Aviation field and be able to work in leading airlines.

by YourOwn Institute of Training and Professional Development
  • Price
  • Start Date
  • Duration

© 2024 www.coursetakers.ae All Rights Reserved. Terms and Conditions of use | Privacy Policy