Positive Attitude and Communication Workshop For the Front Line Staff

by Lynchpin Financial Training Centre

This is a detailed course to train and teach the participants about effective communication skills and positive attitude at work place. This course will help the employees to adopt appropriate communication level and skills for their roles a

AED 2500

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Lynchpin Financial Training Centre Logo

img Duration

1 days

Course Details

This is a detailed workshop to train and teach the participants about effective communication skills and positive attitude at work place. This workshop will help the employees to adopt appropriate communication level and skills for their roles and develop a winning mindset. 

The following contents will be covered in this workshop:

- Developing a can-do and winning attitude

- Dealing with dissatisfied and difficult customers with the help of 3 stage communication process

- Being assertive and managing challenging situations

- Managing telephone conversation with courtesy and clarity

- Treating customers with professionalism and respect

Formed in 2009, today we welcome our clients in three offices located in Dubai Knowledge Village, Dubai International Financial Centre (DIFC), and Abu Dhabi. Having trained over 1100 people across Middle East, we have built reputation of Excellence.

Lynchpin’s comprehensive training services bring an outstanding solution for all your training needs, including: 

  • CPA, CMA, CFA, CIA, ACCA, FRM, IFRS

  • +80 Soft Skills 

  • Specialist Industry Courses 

  • EMIRATI Development Program 

  • Corporate Finance & Banking Courses 

  • Coaching for Industry Certification Exams Lynchpin Advantage in Financial Training 

  • ACCA Gold Training Provider 

  • “Winner Sets” for Bankers 

  • Tailored | Public | In-House 

  • Coaching for Financial Certification Exams 

  • One Stop Shop for Specialist Finance Courses 

  • Trainings delivered by Active Industry Specialists with 100% hands-on experience. 

 

100% Tailored to Meet Unique Business Objectives: Committed to create customer-focused solutions and high quality of our training's to impact your bottom line, we are one of a few organizations which offer 100% tailoring across our product portfolio. 

Our training consultants and experts can develop a customized content, incorporating case studies and examples from your company or business sector; or even a complete bespoke training solution to meet your specific business challenges as well.

Apart from training programs, Lynchpin also offer training consultancy services providing Training Needs Assessment & Analysis

  • Dubai Knowledge Park Branch

    Block 2B, Office: F22, F23 and F24, Dubai Knowledge Park, Dubai
  • Al Moroor Branch

    Office No. 302, Chain Office Tower, Al Moroor, Abu Dhabi

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