Call Center Training

by YourOwn Institute of Training and Professional Development

This training will help in developing and improving call center skills and knowledge of the delegates. 

AED 1500

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img Duration

12 Hours

Course Details

This training will help in developing and improving call center skills and knowledge of the delegates. 



  • Introduction and Course Overview
  • What’s Missing in Telephone Communication?
  • Verbal Communication
  • Who are Your Customers?
  • To Serve and Delight
  • Listening Skills
  • Asking the Right Questions
  • Saying No
  • Sales by Phone
  • Taking Messages
  • Staying Out of Voice Mail Jail
  • Closing Down the Voice
  • Cold and Warm Calls
  • Developing a Script
  • Perfecting the Script
  • Going Above and Beyond
  • Handling Objections
  • Closing the Sale
  • Feelings
  • Changes in the Customer
  • Negotiation
  • It's More Than Just a Phase
  • High Impact Moments
  • Tips for Chatty Callers
  • This is My Mentor, Roger
  • Phone Tag and Getting the Call Back
  • Dealing with Difficult Customers
  • Stress Busting
  • News from Within
  • Wrapping Up
  • Workshop Wrap-Up

Special Message

Online and on-site classes/discounts for groups

YourOwn Institute of Training and Professional Development is a KHDA and DED-approved training provider in Dubai. It is led by experienced education experts, professional consultants and world-class trainers.

Backed by extensive market surveys and research, the institute was established to facilitate the professionals in upgrading skills through career-stimulating training and development programs. 



  • Committed to 100% Customer happiness
  • Career counseling
  • Excellent consultation
  • Providing a wide range of courses from all major sectors of the business world
  • Offering both online and on-site classes
  • Bur Dubai Branch

    304 SAFA-C building, Next to Burjuman Metro Station, Adjacent to Max Fashions, Khalid Bin Waalid Road, Bur Dubai, Dubai

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