Course Fees : 500 AED to 34299 AED
While many factors go into orchestrating and running a successful business, the customer service department is the centre-stage for all such enterprises. Mostly, it is the customer service department that pulls off the company in competitive situations because they are the front line soldiers and they are tasked to develop and carry a lasting impression of the company.
The business world is changing rapidly. In the modern business world, providing quality product and service in achieving overall business success is supported by proper representation of the organisation through customer care and customer services. Customer service courses in Dubai, Abu Dhabi and Sharjah provide an excellent opportunity for professionals and organisations to learn and improve their customer service skills and department.
The representatives of the customer service department are the front line soldiers for all organisations. They are the first point of contact between the organisation and the customers through face to face, phone call or email communication. Training the first-line soldiers will give you a stronghold against the competition and in a global business environment where customer satisfaction means everything to a business.
Customer service management training courses and certifications are offered at different states of UAE particularly in Dubai and Abu Dhabi. You will develop the knowledge of customer service procedures and standard practices in the available customer care training courses. You will see both online and regular classroom courses listed in this category.
Search for all available customer service courses in Dubai, Abu Dhabi, Sharjah and Ajman, UAE.
This is a very handy course to learn about customer service skills. It will help you to learn about achieving customer excellence. It discusses a wide array of topics like time management, delegating tasks effectively, writing SMART goals and much more in this course.
This course will train you to gain excellence and understand the essential principles related to customer service. You will learn about maintaining the current and most competitive standards of customer service. It will help in creating a uniform and cohesive work culture of customer service.
This course will increase your face to face and telephonic communication skills. You will learn to send professional emails and demonstrate positive body language. You will also learn to reduce stress at front desk and understand prioritizing tasks.
It will teach you about the principles of NLP and how it enhance selling and buying experience. You will learn about utilizing tools, NLP sales models and techniques for developing enhanced rapport with buyers, understanding needs of the clients and making it easy to sell them.
This training course offers knowledge about leading cross-functional teams and managing cross functional areas, Strengthening and enhancing strategic thinking and decision-making skills, Establishing and expanding networks with key figures from other organisations and so much more.
Once exam is passed, a certificate from IATA will be awarded. This course will teach you about making effective customer communication and contact with clients. You will come to know about different cultural difference and social styles in the field of customer service.