This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
DurationThis is a comprehensive certification workshop in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and much more.
1 - Understanding Customer Service
- Describing
- Identifying Expectations
- Committing yourself to the service
2 - Focusing on the Customer
- Creating a positive first Impression
- Identifying and Meeting the Customer’s Needs
- Creating a Positive Last Impression
3 - Handling Complaints
- Making it Easy for Customers to Complain
- Resolving the Problem
- Coping with Upset and Difficult Customers
4 - Delivering Excellent Customer Service on the Telephone
- Answering the Telephone
- Projecting a Positive Image Using Your Voice
- Transfering Calls
- Taking Meaningful Messages
5 - Coping With Stress
- Describing Stress
- Taking Preventive Measures
- Overcoming Stress
Certificate:
Government of Dubai, UAE
Trainer:
- Master Degree
- Trained Professional
- Vast Experience
Musheref Institute was established in 1999 as a premier center for learning, development and mental awareness of education for the new generation. From the last 19 years, Musheref Institute has delivered quality training in many business-related categories.
Musheref Institute is an accredited center by Government of Dubai. Through its innovative teaching methodologies, a wide range of training courses are delivered by keeping in mind the industry standards for quality training delivery.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
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