This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
DurationThis is a comprehensive certification workshop in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and much more.
1 - Understanding Customer Service
- Describing
- Identifying Expectations
- Committing yourself to the service
2 - Focusing on the Customer
- Creating a positive first Impression
- Identifying and Meeting the Customer’s Needs
- Creating a Positive Last Impression
3 - Handling Complaints
- Making it Easy for Customers to Complain
- Resolving the Problem
- Coping with Upset and Difficult Customers
4 - Delivering Excellent Customer Service on the Telephone
- Answering the Telephone
- Projecting a Positive Image Using Your Voice
- Transfering Calls
- Taking Meaningful Messages
5 - Coping With Stress
- Describing Stress
- Taking Preventive Measures
- Overcoming Stress
Certificate:
Government of Dubai, UAE
Trainer:
- Master Degree
- Trained Professional
- Vast Experience
Musheref Institute was established in 1999 as a premier center for learning, development and mental awareness of education for the new generation. From the last 19 years, Musheref Institute has delivered quality training in many business-related categories.
Musheref Institute is an accredited center by Government of Dubai. Through its innovative teaching methodologies, a wide range of training courses are delivered by keeping in mind the industry standards for quality training delivery.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure.
This training course will help you to understand and learn about Customer Service Skills. It focuses and covers all the essential aspects related to the customer service. This program is supervised by an expert and qualified instructor.
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.
This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
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