The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
DurationThis workshop is designed to give a comprehensive understanding of lean tools, techniques and concepts to the people who are involved in service designing, supporting and delivery in order to trigger lean thinking.
The program is divided into three levels, the first level deals with the description of service quality from a lean perspective. The second level deals with different lean service tools and the final level focus on lean principles in practice.
The program combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
Modules:
- Lean Service concepts
- Lean Tools & Techniques
- How to implement Lean Service
Why Choose Gazelles Management Consultancy:
- Successfully training objective with the desired Business Goal
- Diagnostic Assesment based consultation and training
- Customized Workshops as per your need
- To ensure sustainability, post-project support is available
- Comprised of a team of qualified and expert trainers
Gazelles Management Consultancy is in the business of helping organizations achieve excellence by going through a Cultural transformation process.
Having expertise in ROI and value-based consultation and training, Gazelles has helped many clients in areas like HR Management, Business Excellence Models, Lean Six Sigma, Compliance etc.
The success of Gazelles Management Consultancy is a factor of its ability to link training objective with the desired 'Business Goals'. It concludes through a Diagnostic Assesment based consultation and training. To ensure sustainability, post-project support is available while customized training workshops are also offered tailored to your needs.
Services Offered:
This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
The course will help you in identifying various obstacle confronted by all telesales and teach you about the nature of the process to overcome such obstacles. It will also equip you with a wide-ranging techniques applicable on-job as a teles
This course will teach you how to improve your customer service skills by adapting the latest technologies, trends and findings related to customer service.
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