Customer Service Excellence

by Gazelles Management Consultancy

This is an interactive and highly participative course where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care.

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Course Details

This is an interactive and highly participative program where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care. It provides the mechanism and details the importance of 'Customer Service Excellence’

Topics:

- Role Of Customer Relationship In Creating A Competitive Edge
- Understanding Why The Happy ‘Internal Customer’ Is More Motivated To Provide Exceptional ‘External Customer’ Service
- Understanding Differences Between Business-To-Business (B2B) CRM and Business-To-Consumer (B2C) CRM
- Calculating Customer Lifetime Value (CLV)
- Identifying Barriers To Providing Exceptional Customer Service
- Identifying ‘Perception Points’ For Your Organization
- The Key Steps Of Customer Service
- Understanding Customers’ Changing Needs And Wants
- Changing Times. The Impact Of Technology
- Identifying Queries, Questions And Complaints
- Understanding Different Customer Feedback Mechanism
- Handling Unreasonable Requests Effectively
- Using Customer Feedback To Innovate And Stay Ahead Of The Game
- Creating An Exceptional Service Recovery Mechanism For Enhancing Customer Retention
- Learning From Case Studies – The Best Practices In Customer Service
- Creating A Dashboard – What Gets Measured Can Be Improved
- How To Create Customers For Life

Why Choose Gazelles Management Consultancy:

- Successfully training objective with the desired Business Goal

- Diagnostic Assesment based consultation and training

- Customized Workshops as per your need

- To ensure sustainability, post-project support is available

- Comprised of a team of qualified and expert trainers

Gazelles Management Consultancy is in the business of helping organizations achieve excellence by going through a Cultural transformation process.

Having expertise in ROI and value-based consultation and training, Gazelles has helped many clients in areas like HR Management, Business Excellence Models, Lean Six Sigma, Compliance etc. 

The success of Gazelles Management Consultancy is a factor of its ability to link training objective with the desired 'Business Goals'. It concludes through a  Diagnostic Assesment based consultation and training. To ensure sustainability, post-project support is available while customized training workshops are also offered tailored to your needs. 

 

Services Offered:

  • Process and Strategic Management
  • Compliance
  • Customized Training
  • Business Excellence Awards Consultation
  • Business Bay Branch

    Exchange Tower, Business Bay, Dubai

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