By implementing effective CRM strategies, businesses can better understand their customers' needs and preferences and tailor their products and services accordingly. This, in turn, can result in increased revenue, improved brand reputation
DurationThis course fully covers the CRM process and all of its advantages. Customer Relationship Management is crucial in enabling organizations to successfully adopt strategies, processes, and technologies targeted at attracting and financially maintaining customers.
The main goal of this course is to give participants a solid foundation in CRM principles and best practices so they may successfully implement CRM procedures for long-term profitability. Delegates will initially learn what CRM is and its main objective before being made aware of its numerous advantages.
The course will then address operations management, where participants will discover the elements that drive CRM. Later, the CRM method will be explained along with examples that clarify the duties and responsibilities of a CRM
(Beshir Adi Professional Training Center) offers courses that are proven and guaranteed to improve skillsets to boost performance.Our solid knowledge of the local market unsurpassed. Our UK and local trainers have immense regional and global experience with an average of 20+ years of corporate experience at the highest quality.
We represent an organization that utilizes the best multi-cultural trainers from different industries, which is why our courses were all highly recommended by everyone who attend our sessions. BTC focuses fully on ensuring that delegates acquire the practical skill sets necessary to be applied in the workplace. Based on sound principles and the real- life experiences of course tutors, who themselves hold key positions in various businesses and industries.
Our courses are the most dynamic available as we constantly update our content from all industries and market situations. BTC offers highly interactive public courses in Dubai and can also create customized inhouse courses to meet your company’s needs and objectives
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
This course will teach you how to improve your customer service skills by adapting the latest technologies, trends and findings related to customer service.
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