This course will train you to gain excellence and understand the essential principles related to customer service. You will learn about maintaining the current and most competitive standards of customer service. It will help in creating a un
This program will train you to gain excellence and understand the essential principles related to customer service. You will learn about maintaining the current and most competitive standards of customer service. It will help in creating a uniform and cohesive work culture of customer service.
Outline:
- Internal Customer Vs External Customer Service
- Customer Relationship Management and its Role
- CRM and technology of the present
- Customer Service Process
- Retaining Customers
- Resolving customer complaints and inquiries
Features:
- Learn from Qualified Instructors
- Customized Programs available (Check for Availability)
- Workshops designed after Need-analysis and Evaluation
- Training is a blend of practical knowledge and theory
- KHDA approved certificate
Institute is authorized by Knowledge & Human Development Authority, KHDA.
Quick Overview:
Svarna Training Institute is located in the heart of Dubai in Bur Dubai. It is a leading training center with skilled trainers and a task force committed to quality and professional growth. It provides and caters to the training needs of both the corporate sector and the general public.
Methodology:
Svarna Training Institute seeks to go beyond the traditional coaching methods that involved 'chalk and talk methodology" to a modern system of learning with a technology-based pedagogical guidance.
Focused Areas:
Some of the core areas where Svarna Training Institute focuses while training includes problem-solving and analytical skills, logical and practical experience with the presentation, conceptualization of the business world and leadership abilities.
Training:
By implementing effective CRM strategies, businesses can better understand their customers' needs and preferences and tailor their products and services accordingly. This, in turn, can result in increased revenue, improved brand reputation
This is a Customer Relationship Management (CRM) course. It is a 5-days long comprehensive training workshop where you will learn about the Best Practices related to Customer Relationship Management. The course is led and supervised by an ex
This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
'Customer Relationship Management' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
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