This course focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage custome
DurationThis workshop focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage customers while delivering world-class customer care.
Objectives:
- Understanding the importance of achieving customer service excellence
- Realigning your thinking about customer complaints.
- Stating the attitudes, knowledge and skills required to become a professional customer care representative
- Creating stronger connections with customers.
- Explaining the importance of measuring and benchmarking service and the value of a lost customer
- Describing the opportunity that exists to develop increased lifetime value from even the most challenging customer situations.
- Explaining the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.
Expertise Windows Training (EWTraining) is an established institute that provides training and development solutions in various core areas like Soft Skills, Banking, Human Resource, Finance and many other fields.
Top Points:
- Up to 30 years of experience in various fields
- Tailored solutions and training
- Reliable team of expert trainers
This training course will help you to understand and learn about Customer Service Skills. It focuses and covers all the essential aspects related to the customer service. This program is supervised by an expert and qualified instructor.
This is an interactive and highly participative course where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care.
This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
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