This course focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage custome
DurationThis workshop focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage customers while delivering world-class customer care.
Objectives:
- Understanding the importance of achieving customer service excellence
- Realigning your thinking about customer complaints.
- Stating the attitudes, knowledge and skills required to become a professional customer care representative
- Creating stronger connections with customers.
- Explaining the importance of measuring and benchmarking service and the value of a lost customer
- Describing the opportunity that exists to develop increased lifetime value from even the most challenging customer situations.
- Explaining the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.
Expertise Windows Training (EWTraining) is an established institute that provides training and development solutions in various core areas like Soft Skills, Banking, Human Resource, Finance and many other fields.
Top Points:
- Up to 30 years of experience in various fields
- Tailored solutions and training
- Reliable team of expert trainers
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
The course will help you in identifying various obstacle confronted by all telesales and teach you about the nature of the process to overcome such obstacles. It will also equip you with a wide-ranging techniques applicable on-job as a teles
This course is designed for people who represent their organization’s image by selling their products or services over the telephone, and who want to increase their organization’s long-term business capability.
'Customer Relationship Management' training is offered by Mesk Management Sciences Institute. Kindly contact us to inquire and find out about the schedule and complete outline.
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