Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
DurationIt can result in lost sales, because consumers might take their business to a competitor.
80% of CEOs believe they deliver a superior customer service, but only 8% of their customers agree! Customer service is sometimes the only way a business can differentiate itself from its competitors.
It isn't just about the way you greet and serve your customers; it involves many aspects of business operations. Quality customer service is about exceeding the expectations of your customers and really focusing on their needs and expectations.
There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down.
There are a few key skills that every customer service provider should have that will dramatically improve their conversations with customers.
Focus Training Centre delivers internationally accredited courses in behavioral skills, HSE and engineering. Some of our courses are:
We were established in 2002, and have delivered training in the Middle East, Africa and Asia. We are an ACTVET approved training provider and an ISO 9001:2015 certified and take pride in our independently audited quality.
This course will give you in-depth knowledge and understanding of CRM and teaches you how to equip you with the techniques and tools necessary for developing an appropriate CRM strategy.
This course begins with teaching you the importance of good service as in what customer expects and how to achieve that and mold your behavior accordingly.
This course on 'Certificate In Customer Relationship Management (Corporate)' by Berkeley Middle East Training will give you an in-depth knowledge and understanding of the underlying CRM concepts.
This course will teach you about developing and maintaining quality customer service that awes the customer. This program entails that for any business it is pivotal to have more customers and also bring more business from the existing custo
This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.
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