Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
DurationIt can result in lost sales, because consumers might take their business to a competitor.
80% of CEOs believe they deliver a superior customer service, but only 8% of their customers agree! Customer service is sometimes the only way a business can differentiate itself from its competitors.
It isn't just about the way you greet and serve your customers; it involves many aspects of business operations. Quality customer service is about exceeding the expectations of your customers and really focusing on their needs and expectations.
There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down.
There are a few key skills that every customer service provider should have that will dramatically improve their conversations with customers.
Focus Training Centre delivers internationally accredited courses in behavioral skills, HSE and engineering. Some of our courses are:
We were established in 2002, and have delivered training in the Middle East, Africa and Asia. We are an ACTVET approved training provider and an ISO 9001:2015 certified and take pride in our independently audited quality.
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
This course is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
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