Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues.
Among the themes of the course :
Alpha is a brand-new training institute in Dubai that aims to revolutionize the impact of education through new teaching and training methods brought by its experienced team of teachers and trainers.
Alpha Institute have only one branch and it’s located in Riggat Al Buteen just near the Union Metro Station, in Al Reem Tower by Al Maktoum Street, which is the central social life area in Dubai with its markets, restaurants and cafés, the creek and lots of amazing sightseeing spots.
The institute provides general and specialized trainings for languages and many different courses in IT, accounting, teaching, digital marketing and Media.
This course will give you in-depth knowledge and understanding of CRM and teaches you how to equip you with the techniques and tools necessary for developing an appropriate CRM strategy.
This course begins with teaching you the importance of good service as in what customer expects and how to achieve that and mold your behavior accordingly.
This course on 'Certificate In Customer Relationship Management (Corporate)' by Berkeley Middle East Training will give you an in-depth knowledge and understanding of the underlying CRM concepts.
This course will teach you about developing and maintaining quality customer service that awes the customer. This program entails that for any business it is pivotal to have more customers and also bring more business from the existing customers, this workshop focus and provide training on the same
This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.