Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.
DurationCustomer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues.
Among the themes of the course :
Alpha is a brand-new training institute in Dubai that aims to revolutionize the impact of education through new teaching and training methods brought by its experienced team of teachers and trainers.
Alpha Institute have only one branch and it’s located in Riggat Al Buteen just near the Union Metro Station, in Al Reem Tower by Al Maktoum Street, which is the central social life area in Dubai with its markets, restaurants and cafés, the creek and lots of amazing sightseeing spots.
The institute provides general and specialized trainings for languages and many different courses in IT, accounting, teaching, digital marketing and Media.
This is a Sales & Telephone Skills course where you will learn and acquire practical knowledge. The program is led by qualified instructors in a supportive and conducive learning environment.
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
This training course offers knowledge about leading cross-functional teams and managing cross functional areas, Strengthening and enhancing strategic thinking and decision-making skills, Establishing and expanding networks with key figures f
This is a one-day instructor-led course to learn about quality, understanding its benefits and methods of quality development and improvement, gaining a broad understanding of total quality management, leading your team towards quality-focus
This course will teach you how to improve your customer service skills by adapting the latest technologies, trends and findings related to customer service.
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