In today's fast-paced and dynamic business environment, the success of any organization hinges on its ability to effectively manage and engage with customers. Customer management is not solely the domain of business experts.
DurationThis course delves into the fundamental principles of customer management, offering insights and practical tools that are applicable across industries.
Participants will explore various aspects of customer management, from understanding customer needs to delivering exceptional service and building long-term relationships. Through a combination of lectures, case studies, group discussions, and roleplay exercises, you will gain the knowledge and skills necessary to excel in customer-facing roles.
A T N Campus has been training network engineers and cyber security professionals since 2014 and has branches in Dubai, UAE and Sri Lanka. In addition to certification programs such as Cisco and Ethical Hacking, A T N Campus also provides BSc and H N D programs for Network Engineering and Cyber Security in collaboration with international universities such as Lincoln University in Malaysia.
ATN Campus is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai as well as by Tvec – Tertiary and Vocational Education Commission Sri Lanka; The EC – Council for Cyber Security Studies, Pearson Vue for all professional exams etc. ATN offers a full range of courses from its three dedicated academies which include Engineering, Languages, IT.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
This is an interactive and highly participative course where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care.
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