This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and
DurationThis 2-day training addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and creating the ultimate 'wow' factor in your customer service.
Outline:
- What is customer service? And how is it important?
- Meeting expectations
- Who are your customers?
- Setting goals and targets
- Service Culture - Defined in your organization
- Customer service experience cycle
- Service Culture - Given life by the employees
- Dealing with challenges assertively
- Communication skills
- Dealing with conflict
- Dealing with difficult people
- Measure it - Customer service success
- Be a problem solver
- Reinforce it- Keeping a strong focus
- What's in it for me (the employee) for delivering excellent customer service?
- How to achieve quality customer service excellence
- Service principles to live by
The Learning Initiative is a leading learning & development organization that was established in 2006. It helps the organizations to achieve excellence through a variety of programs developed for motivating, enhancing and empowering the workforce in this highly complexed digital business world.
The company has employed an internationally experienced faculty who puts forward and promote the innovative Learning Initiative’s culture that sets it apart from its competitors.
Learning & Development Portfolio:
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
Join us now and embark on a transformative journey towards becoming a distinguished service leader in your industry!
This Customer Relationship training will help you gain knowledge and skills to handle a variety of customer situations/issues.
We will help you identify opportunities to excel with overseas visitors by offering practical techniques for handling foreign customers, methods to demonstrate empathy and build rapport and the confidence to deal positively with challenging
Join our Telephone Skills Course now to acquire the practical expertise needed for success in mastering the art of effective telephone communication!
About Coursetakers.ae
Coursetakers.ae is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 www.coursetakers.ae All Rights Reserved. Terms and Conditions of use | Privacy Policy