This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and creating the ultimate 'wow' factor in the customer service.
DurationThis 2-day training addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and creating the ultimate 'wow' factor in your customer service.
Outline:
- What is customer service? And how is it important?
- Meeting expectations
- Who are your customers?
- Setting goals and targets
- Service Culture - Defined in your organization
- Customer service experience cycle
- Service Culture - Given life by the employees
- Dealing with challenges assertively
- Communication skills
- Dealing with conflict
- Dealing with difficult people
- Measure it - Customer service success
- Be a problem solver
- Reinforce it- Keeping a strong focus
- What's in it for me (the employee) for delivering excellent customer service?
- How to achieve quality customer service excellence
- Service principles to live by
The Learning Initiative is a leading learning & development organization that was established in 2006. It helps the organizations to achieve excellence through a variety of programs developed for motivating, enhancing and empowering the workforce in this highly complexed digital business world.
The company has employed an internationally experienced faculty who puts forward and promote the innovative Learning Initiative’s culture that sets it apart from its competitors.
Learning & Development Portfolio:
The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
This is an interesting course offered by Gameplan Training to teach you about Customer Service. With the help of relevant case studies and other activities, you will get an in-depth insight into Customer Service best practices, techniques and standards.
This is an interactive and highly participative course where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care.
It will help in developing your skills for business planning, relationship manager and account portfolio management. You will learn about anticipating, identifying and satisfying all customer needs profitably.
This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
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