This course will walk you through key concepts and theories of Customer Relationship management that can be adopted by you in the organization to achieve endless outcomes.
DurationThis program will walk you through key concepts and theories of Customer Relationship management that can be adopted by you in the organization to achieve endless outcomes.
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Features:
Solomon People Solutions is a training center that operates in Dubai. It offers a wide range of training services to help organizations and individuals reach their true productivity potential. It achieves so through the comprehensive and integrated human resource management solution that it offers.
SPS was established in 2006 with a clearly stated vision to keep and maintain a long-term relationship with its client and provide quality training services. It offers its services to an array of clients belonging to different industries with a specific requirement.
Features:
- Pre and Post Workshop Support
- Customized Workshops as per your needs
- Up-to-date Training Materials
- Expert pool of Trainers
- Quality Training Assured
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.
This course will accelerate the efficiency of the front office and help the firm grow sales. Some of the topics covered here include revenue management and incorporating the latest technology and their applications.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
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