You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
DurationThis training will teach you the foremost qualities and knowledge required of you to fit in the customer service industry. The training is conducted in line with the adult learning principles with a highly interactive setting.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence.
It will also point out the external/internal customer role & responsibility, customer loyalty and retention, handling difficult customers, effective body language, time management techniques and much more
Training Methodology:
- Prezi-presentations
- Video presentation
- Lectures
- Discussions
- Mock sessions
- Practical examples
- Much more
Fox Star Management Development & Training is a leading institute for training and development courses in Dubai. Based on the Core Values of commitment to Quality, Honesty and Excellence, Fox Star Management Development & Training promises to offer training courses for career development and professional growth to individuals and organizations.
Partners:
- PECB
- PSA (The International Protective and Security Academy)
- IOSH *Working Safely and Managing Safelt 5.0
Approved By:
Knowledge and Human Development Authority KHDA
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
The course will help you in identifying various obstacle confronted by all telesales and teach you about the nature of the process to overcome such obstacles. It will also equip you with a wide-ranging techniques applicable on-job as a teles
This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
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