You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
DurationThis training will teach you the foremost qualities and knowledge required of you to fit in the customer service industry. The training is conducted in line with the adult learning principles with a highly interactive setting.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence.
It will also point out the external/internal customer role & responsibility, customer loyalty and retention, handling difficult customers, effective body language, time management techniques and much more
Training Methodology:
- Prezi-presentations
- Video presentation
- Lectures
- Discussions
- Mock sessions
- Practical examples
- Much more
Fox Star Management Development & Training is a leading institute for training and development courses in Dubai. Based on the Core Values of commitment to Quality, Honesty and Excellence, Fox Star Management Development & Training promises to offer training courses for career development and professional growth to individuals and organizations.
Partners:
- PECB
- PSA (The International Protective and Security Academy)
- IOSH *Working Safely and Managing Safelt 5.0
Approved By:
Knowledge and Human Development Authority KHDA
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This is an interactive and highly participative course where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care.
This course will cover and teach you about everything you need to learn and understand about the customer service department & skills. This training teaches the delegates of interacting with the external or internal customer effectively.
This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
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