Customer Services In Aviation

by COTHM Dubai

This is a blended course comprising of on-campus, distance and online learning coupled with industry exposure knowledge. Upon successful completion, you will be awarded a certificate approved by the Government of Dubai, KHDA.

AED 5000

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COTHM Dubai Logo

img Duration

3 Months

Course Details

This is a blended course comprising of on-campus, distance and online learning coupled with industry exposure knowledge. Upon successful completion, you will be awarded a certificate approved by the Government of Dubai, KHDA.

Learning Outcomes:

- Understand how airlines and airports operate in relation to the provision of customer passenger services.
- Improve your customer service skills to increase customer loyalty and sales performance.
- Learn about customer|passenger and baggage check-in and boarding procedures.
- Aviation General, Codes and Abbreviations, Airline Terminology, Travel Documentation, Baggage Handling.
- Obtain the skills you need in order to get successfully hired by the lead companies in the aviation industry.
- Knowledge of the Customer | Passenger Service Agent role, duties coupled with Aviation terminology and procedure.

Special Message

Always On Learning (on campus,on job,online)

COTHM (College of Tourism & Hotel Management) Dubai is a leading destination comprised of Progressive Network of  14 Hotel Schools with its Dubai campus offering KHDA’s approved hospitality training programs. 

COTHM was founded in 2002 and has since trained over 22,000 graduates who are currently serving the hospitality industry worldwide. 

 

Association (British / European and American Academic Partners):

  • Highfield 
  • CTH UK 
  • BHMS 
  • EURHODIP 
  • CHRIE 
  • AHLEI 
  • WACS 
  • Much More
  • Sheikh Zayed Road Branch

    M 59, The Curve Building, Sheikh Zayed Road, Dubai
  • Teacher's Name
  • Ms.Sara
  • Teacher's Experience
  • she is very professional and more then 7 years of experience in Aviation department.
  • Gender
  • Female
  • Teacher's Nationality
  • Australian /Indian

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