Once exam is passed, a certificate from IATA will be awarded. This course will teach you about making effective customer communication and contact with clients. You will come to know about different cultural difference and social styles in the field of customer service.
This training will introduce you to the Airline Call Centre Sales and Service sector. This is an ideal training for all those who are interested in working with the Airline companies and wish to gain an in-depth understanding of the Airline call center and customer service concepts.
This course will teach you how to handle difficult situations and customers in a confident and effective manner. You will learn how to maximize customer contact, develop loyalty and provide excellent customer service in the aviation industry.