This certificate course helps to upskill and introduce new skills for existing frontline airlines staffs and benefit new entrants to deliver on business objectives to meet increased expectations of customers.
DurationWhat Will You Learn
Describe the impact of current challenges on customer service
Explain the importance of delivering personalized customer service
Explain the benefits of self-awareness in a customer service role
Describe the cultural differences that the staff should be aware of
Use communication skills to resolve customer complaints and conflicts
Describe strategies for resolving customer complaints quickly and effectively
Course content
Introduction to airline customer service
Communication skills
Emotional intelligence vs. emotional competence
Cross-cultural awareness
Customer contact techniques
Dealing with complaints and conflict
YourOwn Institute of Training and Professional Development is a KHDA and DED-approved training provider in Dubai. It is led by experienced education experts, professional consultants and world-class trainers.
Backed by extensive market surveys and research, the institute was established to facilitate the professionals in upgrading skills through career-stimulating training and development programs.
Features:
You will learn about constructing and customizing complex itineraries, understanding industry regulations that affect travel operations, ticket processings and reissuing, constructing fares through advanced IATA fare construction mechanism a
This training will give you the skills and knowledge to provide assistance and related passenger services at the check-in, gate, and concourse of your airport thus enabling you to work at the most important and visible positions in the airli
Obtain the skills and knowledge to work in the exciting industry of travel and tourism. This training covers all the essential areas related to the travel and tourism industry such as advice on flight, tour products and knowledge of accommod
This training will give you a head start in the aviation career as a cabin crew member by giving you the skills and responsibilities of a cabin crew member.
This training will give the delegates a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport.Â
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