IATA Airline Customer Service Fundamentals

by YourOwn Institute of Training and Professional Development

This certificate course helps to upskill and introduce new skills for existing frontline airlines staffs and benefit new entrants to deliver on business objectives to meet increased expectations of customers.

AED 750

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img Duration

10 Hours

Course Details

What Will You Learn

  • Describe the impact of current challenges on customer service

  • Explain the importance of delivering personalized customer service

  • Explain the benefits of self-awareness in a customer service role

  • Describe the cultural differences that the staff should be aware of

  • Use communication skills to resolve customer complaints and conflicts

  • Describe strategies for resolving customer complaints quickly and effectively


Course content

  • Introduction to airline customer service

  • Communication skills

  • Emotional intelligence vs. emotional competence

  • Cross-cultural awareness

  • Customer contact techniques

  • Dealing with complaints and conflict

YourOwn Institute of Training and Professional Development is a KHDA and DED-approved training provider in Dubai. It is led by experienced education experts, professional consultants and world-class trainers.

Backed by extensive market surveys and research, the institute was established to facilitate the professionals in upgrading skills through career-stimulating training and development programs. 

 

Features:

  • Committed to 100% Customer happiness
  • Career counseling
  • Excellent consultation
  • Providing a wide range of courses from all major sectors of the business world
  • Offering both online and on-site classes
  • Bur Dubai Branch

    304 SAFA-C building, Next to Burjuman Metro Station, Adjacent to Max Fashions, Khalid Bin Waalid Road, Bur Dubai, Dubai

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