Airline Customer Service Fundamentals Course

Overview of the course:

IATA Hotel and Hospitality Management Course meet industry demand for efficient, competitive, and responsible professionals in the globally competitive hospitality industry. It’s an ever-expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into a wide variety of jobs in various industries and locations, such as lodging, accommodation, food, and beverage services. The world most fastest-growing sector is the tourism industry and hotel industry. Zabeel offer professional and high-level practical session, and IATA Hotel and Hospitality Management Course in Dubai, Sharjah & Abu Dhabi

Learning Outcome:

After completing the training, the trainee/students are equipped with the following skills & values required in the diverse, fast-paced hotel & hospitality industry.

• Describe the roles and functions of a leader in the hospitality industry

• Understand the importance of goal-setting and team-building

• Understand the importance of conflict management skills

• Understand the need for career planning

• Apply production forecasting techniques and procedures.

• Describe physical and perpetual inventory systems.

• Evaluate food and beverage operations control processes

• Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics

• Improve ability to exercise judgment and critically analyze problems

• To interpret the fundamental principles of essential hotel & hospitality business functions,

• To demonstrate professional behavior and competencies in customer service,

• To develop a range of leadership skills and abilities, such as motivating others, leading changes, and resolving conflict

• To recognize the challenges and opportunities of working effectively with people in a diverse environment