IATA Airline Customer Service

by Zabeel International Institute of Management and Technology

Once exam is passed, a certificate from IATA will be awarded. This course will teach you about making effective customer communication and contact with clients. You will come to know about different cultural difference and social styles in t

AED 2500

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Zabeel International Institute of Management and Technology Logo

img Duration

18 Hrs
1 students took this course.

Course Details

This program will teach you about making effective customer communication and contact with clients. You will come to know about different cultural difference and social styles in the field of customer service. You will also learn about new trends becoming popular in the customer service of the airline industry. 

Outline:

- Managing stress
- Verbal/non-verbal communications
- Cross-cultural awareness
- Techniques of customer contact
- Customer service approaches and trends

Zabeel International Institute of Management and Technology is one of the oldest training providers in UAE. It was established in 1988 and now it has multiple branches all across UAE. It offers a wide range of courses related to “Finance, Airline, IT, Engineering, Soft Skill, Languages, Logistics and Management”.

Zabeel Institute has a fully functioning Corporate Division as well, and upon the requests of different companies, it caters to the training requirements of all Organizations. 

 

Accreditations: 

  • Ministry of Education in UAE
  • KHDA (Knowledge & Human Development Authority)
  • University of Cambridge International Examination Board, UK
  • The American Institute of Business & Management (AIBM), USA
  • The Project Management Institute (PMI), USA
  • IATA/UFTAA, Montreal, Canada
  • CIPS-UK; ACCA; CIMA etc.

 

Milestones Achieved:

  • UAE Ministry of Education recognition
  • Award for “BEST EDUCATIONAL INSTITUTE in 1992”
  • Accreditations from well known USA, Canada and UK forums.
  • Recognized for having sophisticated laboratories with licensed Software's and High-end machines.
  • Selected as one of the 2015 Worldwide Top 10 (Premier Circle) IATA Authorized Training Centers (ATC).

 

Notes:

  • Zabeel Institute also provides credit card payment facility to the students.
  • It provides transport facility in selective areas as well.
  • Bur Dubai Branch

    Zabeel International Institute of Management & Technology, Bur Dubai, Dubai
  • Al Majaz Branch

    Zabeel International Institute of Management & Technology, Suite 802, Bel Rasheed Tower -1, New Medical Centre Bldg, Near Crystal Plaza Tower, Buhaira Corniche, Al Majaz, Sharjah

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