IT Service Management System (ISO 20000-1:2018) Implementation

by Professional Management Consultants International LLC

This course has been developed to provide participants with the knowledge to implement the procedures and forms based on the ISO 20000-1:2018 management system standard.

AED 1800

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img Duration

3 Day

Course Details

Objectives:

  • This course has been developed to provide participants with the knowledge to implement the procedures and forms based on the ISO 20000-1:2018 management system standard.

Content:

  • ISO 20000-1:2018 requirements

  • Documentation Hierarchy

  • Documentation levels

  • Roles and Responsibilities

  • Control of documents and records

Methodology:

  • Lectures, case studies, group exercises and discussions

Language:

  • English and/or Arabic

Delivery:

  • Online or in person

Our Vision

  • To be the leaders in the consultancy Business in the Gulf and Middle East Region.

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Our Mission

To provide effective, competitive and practical business solutions to the organizations to optimize their operational efficiency and improve their management skills and practices in order to maximize return on investment and ultimately achieve the desired objectives.

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Our Values

  • Ethics

  • Innovation

  • Transparency 

  • Excellence

  • Customer Partnership

 

Quality Policy

Professional Management Consultants Int'l (PMCi) is unreservedly committed to perform and deliver its management consultancy services on-time and in accordance with international standards as well as any applicable legal and other requirements.

To achieve this, the company has implemented and maintain a fully documented quality management system based on internationally recognized standard ISO 9001:2015. Providing quality services to all interested parties is the responsibility of management and employees alike.

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It is our policy to:

  • Continually improve all processes, products and services, to support the company strategic directions.

  • Provide a framework to constantly establish, improve and monitoring the effectiveness of quality objectives and eliminate the deviations.

  • Deliver on-time & on-quality services that meet or exceed our customers’ expectations and enhance customer satisfaction.

  • Enable and engage our people at all levels to continuously improve quality and operational performance along the whole value chain from suppliers to customers.

  • Improve competency of the employees and provide opportunities for growth.

  • Comply with all relevant local and international legal and other requirements.

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PMCi recognizes that the continued success of its developments is dependent upon commitment to the quality management system requirements and all those whom endeavor to carry it out. We understand that our customers are who we serve and depend upon for our company’s continued financial success.

  • Al Reem Island Branch

    Addax Tower, Level 39 Office 3912, Al Reem Island, Abu Dhabi

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