This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively. Delegates completing the course will be presented wit
DurationObjectives:
The calibre of your lead auditor is crucial to the performance of your audit team, and ultimately to the success of your IT Service Management System (ISO 20000-1:2018)management system.
This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively. Delegates completing the course will be presented with an IRCA independently accredited certificate for lead auditors.
Content:
Introduction to IT Service Management System (ISO 20000-1:2018) Audit
Planning an audit
The role of the checklists
Organizing an opening meeting
Performing an audit
Organizing a closing meeting
Recording non-conformities
Auditing reports
Evaluating corrective action
Continuing assessment
Methodology:
Lectures, case studies, group exercises and discussions
Language:
English and/or Arabic
Delivery:
Online or in person
Our Vision
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Our Mission
To provide effective, competitive and practical business solutions to the organizations to optimize their operational efficiency and improve their management skills and practices in order to maximize return on investment and ultimately achieve the desired objectives.
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Our Values
Ethics
Innovation
Transparency
Excellence
Customer Partnership
Quality Policy
Professional Management Consultants Int'l (PMCi) is unreservedly committed to perform and deliver its management consultancy services on-time and in accordance with international standards as well as any applicable legal and other requirements.
To achieve this, the company has implemented and maintain a fully documented quality management system based on internationally recognized standard ISO 9001:2015. Providing quality services to all interested parties is the responsibility of management and employees alike.
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It is our policy to:
Continually improve all processes, products and services, to support the company strategic directions.
Provide a framework to constantly establish, improve and monitoring the effectiveness of quality objectives and eliminate the deviations.
Deliver on-time & on-quality services that meet or exceed our customers’ expectations and enhance customer satisfaction.
Enable and engage our people at all levels to continuously improve quality and operational performance along the whole value chain from suppliers to customers.
Improve competency of the employees and provide opportunities for growth.
Comply with all relevant local and international legal and other requirements.
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PMCi recognizes that the continued success of its developments is dependent upon commitment to the quality management system requirements and all those whom endeavor to carry it out. We understand that our customers are who we serve and depend upon for our company’s continued financial success.
This course has been developed to provide participants with the knowledge to implement the procedures and forms based on the ISO 20000-1:2018 management system standard.
This course has been developed to provide participants with the knowledge to begin performing internal audits on IT service management systems. Case studies and participatory activities are based on the ISO 20000-1:2018 management system sta
Comprehensive understanding and awareness of Information Technology Service Management System and the benefits of an ITSMS based on ISO 20000-1:2018.
Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
The globe’s most recognized standard for confirming exceptional IT Service Management. Demonstrate your ongoing commitment to exceptional IT Service Management.
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