List of available ISO 20000 training courses in Dubai, Sharjah and Abu Dhabi.
This is a 5-day intensive training course. It will teach you about developing required essential expertise in order to support a firm with the implementation and management process of an IT Service Management System as highlighted in ISO/IEC 20000-1:2005.
Students will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved.