Course Fees : 500 AED to 34299 AED
The ITIL framework gives businesses a robust platform to identify, plan, deliver and support effective IT services which can be applied to every organization and business environment. For many years now, ITIL, formerly called ‘IT Infrastructure Library’ has been the industry norm and best practice framework to support, manage and align the IT service management to the business needs. Obtaining an ITIL certification nowadays means that you stand out from the crowd with a global certification which is highly valued by employers of small, medium and large-sized enterprises.
There are many ITIL courses in Dubai, Abu Dhabi, Sharjah and other states of UAE designed to help you further your certification journey of ITIL and become instrumental in improving IT service management by working under ITIL framework.
Historically, vision, mission, objectives and goals are integral and common associates for all organizations. These virtues are a common aspect for firms seeing them from a business context, the question in line is what does it have to do with the IT and its services? Service, as a key part of the business, brings value to the customers and from an IT perspective it brings business sense into operations. With this in mind, the ITIL framework is on the boom as many leading MNC’s are using it and are on the lookout for professionals with relevant certifications.
ITIL has a comprehensive certification scheme comprised of five levels; ‘Foundation, Practitioner, Intermediate, Expert and Master.’ There are many options for ITIL foundation training courses in Dubai, Sharjah, and Abu Dhabi along with similar training opportunities for the other levels of ITIL to help you complete the certification process.
Search for all the available List of ITIL courses in Dubai, Abu Dhabi, Ajman, Sharjah and Ras Al Khaimah, UAE.
This is a comprehensive course where the students will be introduced to various aspects of ITIL certification and its sub-sections. Here, you will learn about the best practices in IT service management (ITSM) with a focus on aligning IT services with business needs.
KHDA Approved certificate will be received at the end. These classes will teach you fundamental terminologies and concepts related to service life cycle of ITIL. You will learn about different phases and processes involved and their effect on IT service management practices.
This course will teach you about service management (definition, life-cycle, need/objective), key models and principles of ITSM, basic concepts and roles of change management, incident management, portfolio and service level management and so much more.
This two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management through a Service Value System (SVS).