Course Fees : 500 AED to 34299 AED
The top list of ITIL courses in Dubai, Abu Dhabi, Ajman, Sharjah, and Ras Al Khaimah, UAE. The ITIL (Information Technology Infrastructure Library ) framework gives businesses a robust platform to identify, plan, deliver and support effective IT services that can be applied to every organization and business environment. For many years now, ITIL, formerly called
This is a comprehensive course where the students will be introduced to various aspects of ITIL certification and its sub-sections. Here, you will learn about the best practices in IT service management (ITSM) with a focus on aligning IT services with business needs.
KHDA Approved certificate will be received at the end. These classes will teach you fundamental terminologies and concepts related to service life cycle of ITIL. You will learn about different phases and processes involved and their effect on IT service management practices.
This course will teach you about service management (definition, life-cycle, need/objective), key models and principles of ITSM, basic concepts and roles of change management, incident management, portfolio and service level management and so much more.
This two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management through a Service Value System (SVS).