ITIL Foundation

by Aptech Computer Training

This course will teach you about service management (definition, life-cycle, need/objective), key models and principles of ITSM, basic concepts and roles of change management, incident management, portfolio and service level management and s

AED 3000

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img Duration

16 Hours

Course Details

This program will teach you about service management (definition, life-cycle, need/objective), key models and principles of ITSM, basic concepts and roles of change management, incident management, portfolio and service level management and so much more. 

Service Management

- Importance
-  Definition 
- Need of service culture
- The Service Lifecycle 
- Service Management as a Practice 

Key Principles and Models of ITSM

- Service providers type
- Service V model 
- Five Major Aspects of Service Design 
- Processes and Functions 
- Continual Service Improvement Model 
- Characteristics of a Process

Objectives, Basic Concepts, Business Value, , Roles and Interfaces of: 

- Service Level Management 
- Service Portfolio Management 
- Change Management 
- Incident Management 

Basic Concepts and objectives of:


- Financial Management 
- Demand Management 
- Availability Management 
- Service Catalogue Management 
- Supplier Management 
- Capacity Management 
- IT Service Continuity Management 
- Information Security Management 
- Release and Deployment Management 
- Service Asset and Configuration Management 
- Problem Management 
- Event Management 
- Access Management 
- Request Fulfillment 
- The 7 step improvement process

Overview of the Functions:

- Application Management
- Service Desk 
- Technical Management
- Operations Management  
- Technology and Architecture
- Organization Structure and Key Roles 

Aptech Computer Training is among the leaders in career education in the Dubai & Sharjah. The company focuses on career development for students and working professionals. In addition, Aptech Computer Training also offers various training services to large companies to help develop the skills of their employees.

Newly emerging trends and technologies like Artificial Intelligence (AI) cloud computing, mobile applications, Multimedia courses, Social media and Data analytics are bringing about increasing job opportunities in the IT & ICT industry.

Aptech Computer Training, through its courses and curriculum, ensures that you are at par with global standards. We provide KHDA Attested Certificates.

  • Bur Dubai Branch

    Aptech Computer Education Institute, Mankhool Road, Al Tawhidi Bldg II, 7th Floor, Bur Dubai, Dubai
  • Al Majaz Branch

    Aptech Computer Training Institute, King Faisal Street, Al Majaz, Sharjah

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