ITIL Foundation

Overview: 

The ITIL Certification is globally recognized as the gold standard in IT Service Management. Our ITIL Foundation Course, accredited by PeopleCert, offers a comprehensive learning experience designed to prepare you for a successful IT career. With 16 hours of immersive training and real-world case studies, this program ensures you grasp the core principles of ITIL effectively.

Why Choose the ITIL Training Course?

Our ITIL Training equips you with the skills to manage IT services efficiently, enhance service quality, and improve customer satisfaction. This course helps participants understand key concepts, such as the ITIL Service Value System, guiding principles, and service management practices, making it an ideal choice for aspiring IT professionals.

What Will You Learn in the ITIL Foundation Course?

Through our ITIL Course, participants gain expertise in:

• Understanding the service value system and its interconnected components.

• Applying ITIL guiding principles to optimize workflows and improve processes.

• Exploring the four dimensions of service management: people, technology, suppliers, and value streams.

• Learning the purpose and functions of essential ITIL practices, such as incident management, change control, and continual improvement.

Why ITIL Certification Matters?

The ITIL Foundation Certification is an essential credential for individuals and businesses aiming to excel in IT service management. This certification enhances your career prospects by demonstrating your ability to:

• Identify, plan, and implement IT services that align with business goals.

• Solve problems, improve workflows, and ensure efficient service delivery.

• Gain a competitive edge in the global job market.

Course Modules

Key Concepts of IT Service Management

• Service

• Utility

• Warranty

• Customer

• User

• Service Management

• Sponsor

Create Value with Services

• Cost

• Value

• Organization

• Outcome

• Output

• Risk

• Utility and Warranty

ITIL Guiding Principles

• Focus on value

• Start where you are

• Progress iteratively with feedback

• Collaborate and promote visibility

• Think and work holistically

• Keep it simple and practical

• Optimize and automate

Service Relationships Concepts

• Service offering, relationship management, provision, and consumption

Understand & Describe 4 Dimensions of Service Management

• Organizations and people

• Information and technology

• Partners and suppliers

• Value streams and processes

The Purpose/Components of the ITIL Service Value System

• Explaining the ITIL service value system

• The activities of the service value chain and how they interconnect

• The interconnected nature of the service value chain and its support for value streams

The Inputs/Outputs/Purpose of Every Value Chain Activity

• Planning, Improving, Engaging

• Designing and transitioning

• Obtaining and building

• Delivering and supporting

The Purpose of ITIL Practices

• Information security management

• Relationship, Supplier, and Availability management

• Capacity and Performance management

• IT asset management

• Service continuity management

• Monitoring and Event management

• Release management

• Service configuration management

• Deployment management

• Continual improvement

• Incident and Problem management

• Service request management

• Service Desk and Service Level management

Define ITIL Terms

• Availability

• IT asset

• Event

• Configuration item

• Change

• Incident and Problem

• Known error

• 7 ITIL practices

Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain

• The continual improvement models

• Change control

• Incident and Problem management

• Service request management

• Service Desk and Service Level management

Why Learner’s Point?

At Learner’s Point, we pride ourselves on offering top-notch training tailored to your professional needs. Our ITIL Training in Dubai combines expert instruction, hands-on exercises, and flexible payment plans to ensure a seamless learning experience. With our focus on real-world applications and exam preparation, we guarantee success on your first attempt.

Testimonials

Homer Beltran, IT Support Engineer
 
"I have done my ITIL 4 course from Learners Point and they have done a fantastic job. The trainer was very qualified and had many years of practical experience in the topics he delivered. The staff are very welcoming too. I will certainly come back here for more training"

Shaikha Al Marzooqi, Procurement Officer

"I would say it was a good choice that I opted for ITIL 4. I thank my trainer and also my consultant for making things easy and able to certify. The trainer was very knowledgeable in the field and the session was interactive and practical, gained a wider knowledge"

Enroll Now and Boost Your IT Career

Take the first step toward an exciting IT career with our ITIL Certification Course. Join Learner’s Point today and gain the knowledge and confidence to thrive in the ever-evolving IT landscape.

Get certified, stand out, and redefine your IT journey with ITIL Foundation Training!