This two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management throu
DurationThis two-day training will give you the skills and knowledge to appear for the Foundation Certificate In IT Service Management exams. It will give you an introduction to ITIL 4 and also provide an understanding of IT Service Management through a Service Value System (SVS).
Learning Outcomes:
- The seven Guiding Principles of ITIL 4
- The four dimensions of Service Management
- ITIL’s new Service Value Chain
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
- The 34 ITIL practices, with a focus on 18 of these
What’s Included:
- Practice Questions (Official Material)
- Official Book (ITIL – Latest Edition)
- 6 Months Trainers Support for Clarification
- Free-Retake of the course with GRCA Academy
- Online Practice Questions for 1 Year
- KHDA Approved Training
- Access to GRCA Forums to discuss ITIL Domains & Practice Questions with over 200 Students
- Lunch and Refreshments
- Free Parking
GRCA Academy is a leading training institute that is operating Globally with a primary focus on the MENA region. It values and assists in unlocking the true potential of career-oriented professionals to achieve their goals and meet objectives.
In order to ensure that you are abreast with the current global changes, updates and technology, GRCA Academy offers several accredited programs.
We have offices in:
Prepare for your ITIL examination with Vision Institute led by expert and friendly instructors. This preparatory program will give you the knowledge, ability & competence in many core areas of information system.
This course will give you a thorough practical understanding of the core processes, principles, functions and concepts involved in the IT Service Management provision. It prepares the students for the ITIL Foundation Certificate examination.
This certification gives you the guidelines for establishing governance standards and also make the business and IT processes more aligned.
This course gives you the essential skills and knowledge to be an effective back-end support. It will help you to understand the ITITLfrme which is designed to regulate the process of selection, planning, delivery and support of a business.
Through this ITIL certification training, professionals will gain a deep understanding of ITIL’s evolution to incorporate modern technologies and operational processes within a service management framework.
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