This course covers all the latest core ITIL® best practices from a lifecycle perspective. It introduces you to different elements and principles of IT service management (ITSM) based on ITIL Foundation.
DurationThis program covers all the latest core ITIL® best practices from a lifecycle perspective. It introduces you to different elements and principles of IT service management (ITSM) based on ITIL Foundation.
With the help of an exciting case study, this workshop will prepare you for the ITIL® Foundation certification test.
Learning Outcomes:
- Identifying IT Service Management concepts and principles based on ITIL.
- Defining the terminologies
- Understanding the best practices
- Defining strategy concepts, deisgn concepts, operations concepts, transition concepts etc
- Defining processes, roles, and other components of IT Service Management based on ITIL®
- Preparation for the ITIL® Foundation Certification exam
Certificate:
ITIL Certification
Omnix International LLC was founded in 1987 with a clear goal of assisting all public and private sectors across MENA Region with technology-enabled solutions. It is specialized in providing training with a focus on certification courses for corporates and individuals.
It provides support to both individual and corporates to nourish their existing skills and expand their expertise with industry-recognized certification.
Omnix International LLC Facts:
- Partnered with Avanta Global Pte Ltd
- Accredited Affiliate Quint Group Training Organization
- Training experience exceeds expectations with the qualified team available
- A positive, learning-focused and supportive coaching environment
Get trained by industry expert trainers to learn and understand ITIL exam. It will take you through all segments of the exam.
KHDA Approved certificate will be received at the end. These classes will teach you fundamental terminologies and concepts related to service life cycle of ITIL. You will learn about different phases and processes involved and their effect o
The ITIL Foundation Level is the entry level qualification which offers participants a general awareness of the key concepts, elements, concepts, and terminologies used in the ITIL v3 Service Lifecycle and so much more.
This course will teach you about service management (definition, life-cycle, need/objective), key models and principles of ITSM, basic concepts and roles of change management, incident management, portfolio and service level management and s
This is a comprehensive course where the students will be introduced to various aspects of ITIL certification and its sub-sections. Here, you will learn about the best practices in IT service management (ITSM) with a focus on aligning IT ser
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