The ITIL Foundation Level is the entry level qualification which offers participants a general awareness of the key concepts, elements, concepts, and terminologies used in the ITIL v3 Service Lifecycle and so much more.
The ITIL Foundation Level is the entry level qualification which offers participants a general awareness of the key concepts, elements, concepts, and terminologies used in the ITIL v3 Service Lifecycle, including the processes used, the linkages between Lifecycle stages, and their contribution to Service Management practices.
Course completion certificate will be provided.
Students who finish their courses from the Institute can repeat the courses or practice the courses again until their convenience. They can avail this facility till next Six months starting from the date they finish the same course.
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KHDA (Knowledge and Human Development Authority)
KHDA Approved certificate will be received at the end. These classes will teach you fundamental terminologies and concepts related to service life cycle of ITIL. You will learn about different phases and processes involved and their effect on IT service management practices.
This course will teach you about service management (definition, life-cycle, need/objective), key models and principles of ITSM, basic concepts and roles of change management, incident management, portfolio and service level management and so much more.