Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
DurationCustomer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.
Course Description
Customer service skills are the set of behaviors you rely on when interacting with a customer.
They can also be useful when following up after an initial conversation.
To accomplish this, you will likely to use several different skills:
Spoton Training Institute is a leading educational institute providing a wide range of certification courses taught by skilled instructors from IT, Language, Management, Engineering, and other core business fields.
The primary goal of all programs is to educate the learners and enhance their skills for a better career and employability.
Fields Covered:
Why Select Spoton Training Institute:
This course will help you understand the concepts and importance of a customer-centric approach in your organization. You will learn key skills which are required to handle customers and make their experience worth-while.
This training will help in developing and improving call center skills and knowledge of the delegates.Â
This training course will help you to understand and learn about Customer Service Skills. It focuses and covers all the essential aspects related to the customer service. This program is supervised by an expert and qualified instructor.
Client Relationship Management course is offered by Global Business Advisors (Corporate Training Providers).
This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
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