Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
DurationCustomer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.
Course Description
Customer service skills are the set of behaviors you rely on when interacting with a customer.
They can also be useful when following up after an initial conversation.
To accomplish this, you will likely to use several different skills:
Spoton Training Institute is a leading educational institute providing a wide range of certification courses taught by skilled instructors from IT, Language, Management, Engineering, and other core business fields.
The primary goal of all programs is to educate the learners and enhance their skills for a better career and employability.
Fields Covered:
Why Select Spoton Training Institute:
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This is a Sales & Telephone Skills course where you will learn and acquire practical knowledge. The program is led by qualified instructors in a supportive and conducive learning environment.
This training course offers knowledge about leading cross-functional teams and managing cross functional areas, Strengthening and enhancing strategic thinking and decision-making skills, Establishing and expanding networks with key figures f
In today's fast-paced and dynamic business environment, the success of any organization hinges on its ability to effectively manage and engage with customers. Customer management is not solely the domain of business experts.
This is a one-day instructor-led course to learn about quality, understanding its benefits and methods of quality development and improvement, gaining a broad understanding of total quality management, leading your team towards quality-focus
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