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Customer Service Skills

by Spoton Training Institute

Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

AED 1500

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img Duration

24 Hrs

Course Details

Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.

 

Course Description

Customer service skills are the set of behaviors you rely on when interacting with a customer.

They can also be useful when following up after an initial conversation.

To accomplish this, you will likely to use several different skills: 

  • Communication.
  • Empathy
  • Patience.
  • Technical Knowledge

 

 

Spoton Training Institute is a leading educational institute providing a wide range of certification courses taught by skilled instructors from IT, Language, Management, Engineering, and other core business fields. 

The primary goal of all programs is to educate the learners and enhance their skills for a better career and employability. 

 

Fields Covered:

  • Languages
  • Programming
  • Engineering
  • Design
  • Digital Marketing
  • Accounting & Finance
  • Office Administration
  • Soft Skills
  • Hardware & Networking

 

Why Select Spoton Training Institute:

  • Free Live Demo Session
  • Fully Hands-on Training
  • Training From Professionals Experts
  • 100% Successful Course Completions
  • Certification after Course
  • Bur Dubai Branch

    Office No. 104, above World of Fashion, Al-Safa C Building, Khalid Bin Waleed Road, Next to Max, Burjuman Metro Station Exit 1, Bur Dubai, Dubai

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