Phone is probably the most used tool in modern business, but not everyone admits to being confident or totally proficient in their use of the phone.
DurationThis course is designed to provide tips and techniques in telephone skills to handle difficult customers (such as rude, angry or aggressive customers) as part of daily duties. It also covers handling customer complaints; tips for retaining customers and how to diffuse customer conflict quickly and efficiently.
Build confidence and skills for handling telephone calls more professionally. Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.
Note: Participants will receive KHDA-approved certificates at the end of the course. Course prices are subject to change with or without prior notice
Secreto De Vida Training Center is a private organization located in Dubai, United Arab Emirates. SDV specializes in developing and conducting bespoke courses and training programs supported by Sheikh Mohammad bin Al Maktoum's projects to spread education and knowledge to empower youth across the nation.
SDV provides various scope of training programs that are accredited by the Knowledge and Human Development Authority (KHDA), a local government institution that regulates the educational quality assurance and oversees private education sector.
We, at Secreto De Vida Training Center believe that the quality of learning experience from our programs can lead to cultivation of self and career development. Our Mission is to provide higher-level, customizable training programs in cooperation with internationally and globally recognized institutions to exceed our local clienteles' expectations.
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will walk you through key concepts and theories of Customer Relationship management that can be adopted by you in the organization to achieve endless outcomes.
This course is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire
This course will help you understand the concepts and importance of a customer-centric approach in your organization. You will learn key skills which are required to handle customers and make their experience worth-while.
This course will give you in-depth knowledge and understanding of CRM and teaches you how to equip you with the techniques and tools necessary for developing an appropriate CRM strategy.
About Coursetakers.ae
Coursetakers.ae is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 www.coursetakers.ae All Rights Reserved. Terms and Conditions of use | Privacy Policy