The Art of Customer Service

by Kaizen International (L.L.C.)

A Certificate will be given to all participants. This course unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating a

AED 1500

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Course Details

This program unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating and maintaining a welcoming environment and achieve excellence in the customer service department.

Contents:

Course introduction and overview
Handling & overcoming unpleasant experiences
Developing a customer-centric mindset
Developing a customer-friendly attitude
Developing effective communication skills
Key body language aspects
Presenting a professional image
Determining your level of service
What makes customers upset & tips to overcome
Strategies to manage stress
Strategies to manage your time
Problem-solving using S.O.L.V.E.
Confirm the customer’s value

Certificate:

A Certificate will be given to all participants.

Why Choose Kaizen International

KHDA Approved Institute
Learn from Qualified and Experienced Instructors
Friendly Learning Environment
Both Individual and Corporate Training Available

Language:

This program is available in both 'English and Arabic' language.

The word 'Kaizen' is a Japanese word that means 'Continuous Improvement'. In the organizational and personal context, this is a proverb establishing the fact that individuals and organizations are in need of Continuous Improvement to improve productivity and enhance skills.

Kaizen International has a broad portfolio of customized and public learning programs aimed at improving capability and skill level. The following Areas are covered through different training programs by Kaizen International;

Human Resource
Personal Skills
Marketing
Communication Skills

Approved By:

Knowledge & Human Development Authority" (KHDA)

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Sheikh Zayed Road Branch

Office 1703, City Tower 2, Sheikh Zayed Road, Dubai

Teacher's Name
N/A
Teacher's Experience
** 15 Years of Training Experience ** MBA from Hull University ** Assistant Professor 'Canadian University' ** Al Bannai Debt Collection & Recovery Bureau Managing Partner
Gender
Male
Teacher's Nationality
N/A

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(Institute Review)
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(Institute Review)
55 years ago

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