The Art of Customer Service

This program unveils the details, techniques and attributes of Customer Service. The art of customer service workshop will equip you with adequate skills and knowledge to help you in creating and maintaining a welcoming environment and achieve excellence in the customer service department. 

Contents:

• Course introduction and overview
• Handling & overcoming unpleasant experiences
• Developing a customer-centric mindset
• Developing a customer-friendly attitude
• Developing effective communication skills
• Key body language aspects
• Presenting a professional image
• Determining your level of service
• What makes customers upset & tips to overcome
• Strategies to manage stress
• Strategies to manage your time
• Problem-solving using S.O.L.V.E.
• Confirm the customer’s value

Certificate:

• A Certificate will be given to all participants. 

Why Choose Kaizen International

• KHDA Approved Institute
• Learn from Qualified and Experienced Instructors
• Friendly Learning Environment
• Both Individual and Corporate Training Available

Language:

• This program is available in both 'English and Arabic' language.