This training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
DurationThis training will provide you the skills, knowledge and ability to develop and maintain long-term customer relationships by handling difficult people effectively and overcoming the barriers to customer satisfaction.
Benefits:
- Repeat business
- Solving problems and receiving good feedbacks
- Better communication skills
- Much more
APEX became operational in 2005 and since then it has been a committed force in offering and transforming the highly anticipated workplace skills development programs & solutions. It has been dedicated to industrial courses and covers a wide array of disciplines in its portfolio.
Disciplines:
This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.
This is a Sales & Telephone Skills course where you will learn and acquire practical knowledge. The program is led by qualified instructors in a supportive and conducive learning environment.
This training course offers knowledge about leading cross-functional teams and managing cross functional areas, Strengthening and enhancing strategic thinking and decision-making skills, Establishing and expanding networks with key figures f
This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
This is a one-day instructor-led course to learn about quality, understanding its benefits and methods of quality development and improvement, gaining a broad understanding of total quality management, leading your team towards quality-focus
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