Customer Service

by MENTOR Global Consultants

This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.

AED 7000

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img Duration

1 Day

Course Details

This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence. 

Outline:

- Creating Excellence
- The importance of customer service in a competitive environment 
- Meet Customer Expectations and Achieve Customer Satisfaction
- Identifying and Addressing Customer Needs
- Identifying early signals of customer irritation and respond appropriately to find a workable solution to the problem
- Dealing with Anger
- Establishing Your Attitude and Delighting Customers

Objectives:

- Help participants become professional customer service staff.
- Help the participants retain customers by learning listening and questioning techniques to resolve the customer problems in effective and harmonic way.
- Support participants evaluate the client personality that will result into better service, and hence, more customer satisfaction and loyalty.

MENTOR is a leading management consultancy firm with offices in California and Dubai. It offers various development programs in addition to the consultancy services to help companies achieve performance improvement and effectiveness. 

  • Dubai Knowledge Park Branch

    Dubai Knowledge Village, Block 18, Office F10, Dubai Knowledge Park, Dubai

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