This training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
DurationThis training will provide you a deeper understanding of achieving service excellence by defining the desired customer journey, applying the customer service initiatives and encouraging a culture of service excellence.
Outline:
- Creating Excellence
- The importance of customer service in a competitive environment
- Meet Customer Expectations and Achieve Customer Satisfaction
- Identifying and Addressing Customer Needs
- Identifying early signals of customer irritation and respond appropriately to find a workable solution to the problem
- Dealing with Anger
- Establishing Your Attitude and Delighting Customers
Objectives:
- Help participants become professional customer service staff.
- Help the participants retain customers by learning listening and questioning techniques to resolve the customer problems in effective and harmonic way.
- Support participants evaluate the client personality that will result into better service, and hence, more customer satisfaction and loyalty.
MENTOR is a leading management consultancy firm with offices in California and Dubai. It offers various development programs in addition to the consultancy services to help companies achieve performance improvement and effectiveness.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.
This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
This program will give you both a theoretical and practical understanding of customer service and reveal its importance to the business.Â
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
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