This program will give you both a theoretical and practical understanding of customer service and reveal its importance to the business.
DurationThis program will give you both a theoretical and practical understanding of customer service and reveal its importance to the business.
Objectives:
Founded in 1985, Khawarizmi International College (KIC) is a higher education institution in the UAE accredited by the Ministry of Education. Since its inception KIC has provided students with a variety of opportunities aiming to advance their education and to open doors to a successful future.
KIC focuses on teaching through practical application. The college aims to graduate students who are prepared to meet the demands of current and future challenges. Its programs provide students with theoretical and conceptual knowledge in their fields, whilst equipping them with the practical skills and competencies they will need to excel in their chosen careers.
KIC offers various methods of delivery of the programs to suit students from all walks of life. In addition to convenient morning sessions, evening and weekend sessions are made also timetabled so that students can find study timings that work for them.
With this flexibility, KIC students can remain employed, while completing the program of their choice, gaining both professional and educational experience.
All KIC classrooms are equipped with modern learning facilities to enhance our students’ educational experience. Affordability and convenient payment plans ensure accessibility for all applicants. The college aims to provide quality education to as many students as possible.
This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure.
This course will help you understand the concepts and importance of a customer-centric approach in your organization. You will learn key skills which are required to handle customers and make their experience worth-while.
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.
This training course will help you to understand and learn about Customer Service Skills. It focuses and covers all the essential aspects related to the customer service. This program is supervised by an expert and qualified instructor.
This training will help in developing and improving call center skills and knowledge of the delegates.
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